True STG1FPT-1S-1S-HC 27.5" Pass-Thru Solid Door Reach-In Freezer
True STG1FPT-1S-1S-HC Spec Series® Pass-Thru Freezer
Optimize your kitchen's workflow with the True STG1FPT-1S-1S-HC Pass-Thru Freezer from the prestigious Spec Series®. This unit is engineered for convenience and performance, allowing loading from one side and unloading from the other, perfect for busy restaurant and institutional kitchens. Its durable construction features a stainless steel front and aluminum sides, with a clear-coated aluminum interior and a stainless steel floor for longevity and easy cleaning. The energy-efficient, top-mounted refrigeration system maintains a consistent -10°F, ideal for preserving a wide range of frozen foods and ice cream. With its eco-friendly insulation and advanced ECM fan motors, this freezer is designed to lower utility costs while delivering superior performance.
Key Features:
- High-Performance Refrigeration: Factory-engineered, self-contained system maintains -10°F (-23.3°C) for optimal food preservation.
- Pass-Thru Design: Features two solid, self-closing swing doors (front and rear) to streamline kitchen operations.
- Durable Construction: Stainless steel front, aluminum sides, and an aluminum-lined interior with a stainless steel floor ensure a long service life.
- Energy Efficiency: Equipped with electronically commutated (ECM) fan motors and high-density, eco-friendly Ecomate® polyurethane insulation.
- User-Friendly Shelving: Comes with three heavy-duty, PVC-coated wire shelves that are adjustable to accommodate various product sizes.
- Convenient Features: Includes lifetime guaranteed door hinges and handles, LED interior lighting, and an external digital temperature display.
- Certifications: NSF-7 compliant for open food product, ensuring it meets strict public health standards.
True STG1FPT-1S-1S-HC 27.5" Pass-Thru Solid Door Reach-In Freezer Specifications
Shipping: True Manufacturing
True equipment is distributed via a strategic regional hub system designed to minimize lead times for mission-critical refrigeration. Units typically ship from the closest regional distribution center—either Vancouver, British Columbia, or Toronto, Ontario—depending on model availability and proximity to the delivery site. High-volume Core Models (such as the T-series and GDM glass door merchandisers) are prioritized for local stocking to ensure rapid 2–5 day transit. Specialty configurations, custom finishes, or low-volume models ship directly from True’s primary manufacturing headquarters in O'Fallon, Missouri.
As high-mass commercial appliances, all units are transported via specialized LTL (Less-Than-Truckload) freight carriers on heavy-duty wooden skids. Every shipment is professionally crated to protect the high-grade stainless steel exterior and sensitive refrigeration components. To ensure factory-perfect arrival, all units should be inspected immediately upon delivery before signing the Bill of Lading.
Warranty
True offers one of the most comprehensive warranties in the commercial refrigeration industry, reflecting the durability of their over-engineered systems.
Commercial Foodservice Units
For most new units (specifically Hydrocarbon models), True provides a 7-year parts and labour warranty, which includes the compressor. This industry-leading 7-7-7 coverage ensures the entire refrigeration system is protected against manufacturing defects.
Residential & Specialty
Specific lines may carry a 5-year parts and labour warranty with extended compressor coverage.
Ice Machines
These units are typically covered by a 3-year parts and labour warranty, with an extended 5-year parts-only warranty on the compressor.
Replacement Parts
Genuine True OEM parts carry a 90-day warranty from the date of purchase.
The warranty period begins on the date of installation (not to exceed 39 months from the original ship date from the factory). To validate coverage, units must be installed by a qualified technician in accordance with True’s installation manuals.
Service & Support
Technical service and warranty repairs are facilitated through an extensive national network of factory-authorized service providers across Canada. Because True equipment utilizes advanced R290 (Hydrocarbon) refrigerants and precision-tuned capillary tube systems, all warranty-related work must be performed by these authorized professionals to ensure safety and performance standards. True maintains a massive inventory of genuine OEM parts in both Vancouver, British Columbia, and Toronto, Ontario distribution hubs, allowing for rapid dispatch of compressors, fan motors, and control boards to minimize business downtime. The use of non-OEM parts or unauthorized service agents will immediately void the manufacturer's warranty.
Exceptions & Exclusions
Warranty coverage is strictly contingent upon the unit being used and maintained according to True’s Good Refrigeration Practices. Specific exclusions include:
- Condenser Maintenance: Failure to clean the condenser coil regularly is the leading cause of compressor failure. Damage resulting from a dirty or clogged condenser is not covered under warranty.
- Environmental & Installation: Units must be installed in a climate-controlled environment with proper clearance for airflow. Damage caused by unstable voltage, use of extension cords, or installation in high-heat outdoor areas is excluded.
- Wearable Items: Standard wear items, including door gaskets, light bulbs (incandescent or fluorescent), and chrome plating on shelves, are not covered under the primary parts and labour warranty.
- Consequential Loss: True is not responsible for economic loss or profit loss, including the loss of food product or ice, resulting from a refrigeration failure.
- Freight Damage: As with all heavy equipment, damage sustained during transit is the responsibility of the carrier. Any visible damage must be noted on the shipping documents at the time of delivery to facilitate a freight claim.
About True Refrigeration
Key Features of True STG1FPT-1S-1S-HC 27.5" Pass-Thru Solid Door Reach-In Freezer
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