Privacy Policy

chefstop.ca operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). chefstop.ca is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified. We may collect or process the following categories of personal information:

• Contact details: Name, address, billing address, shipping address, phone number, and email address.
• Financial information: Credit card, debit card, account numbers, and transaction details.
• Account information: Username, password, security questions, preferences, and settings.
• Transaction information: Items viewed, cart contents, wishlist items, purchases, returns, and exchanges.
• Communications: Information included in customer support inquiries or other messages.
• Device information: IP address, browser type, device info, and unique identifiers.
• Usage information: Interaction data, including navigation patterns and timing.

Personal Information Sources

• Directly from you: When you create an account, purchase, or communicate with us.
• Automatically: Through cookies and technologies when you use our site.
• Service providers: From partners who enable technology or process data on our behalf.
• Partners or third parties: From external business partners.

How We Use Your Personal Information

• Provide, Tailor, and Improve Services: Fulfilling orders, processing payments, managing accounts, and recommending products.
• Marketing and Advertising: Sending promotional communications and showing targeted ads based on your activity.
• Security and Fraud Prevention: Authenticating accounts and investigating malicious activity.
• Communicating with You: Providing customer support and maintaining our business relationship.
• Legal Reasons: Complying with laws, responding to legal processes, and enforcing policies.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

• With Shopify and vendors (IT, payment processing, shipping, etc.).
• With business and marketing partners for advertising and marketing services.
• When you direct or consent to disclosure (e.g., social media widgets).
• With our affiliates or corporate group.
• In connection with business transactions (mergers, bankruptcy) or legal obligations.

Relationship with Shopify

The Services are hosted by Shopify. Information you submit is transmitted to and shared with Shopify. Shopify may use personal information collected about your interactions to provide enhanced features. For more details, visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights via the Shopify Privacy Portal.

Third Party Websites and Links

The Services may provide links to third-party websites. We are not responsible for the privacy or security of such sites. Please review their policies directly.

Children's Data

The Services are not intended for children. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with information, please contact us to request deletion.

Security and Retention

No security measures are perfect. Do not communicate sensitive information via unsecure channels. We retain information as long as needed to maintain your account, provide Services, and comply with legal obligations.

Your Rights and Choices

Depending on your location, you may have the following rights:

• Right to Access / Know: Request access to your personal information.
• Right to Delete: Request deletion of your personal information.
• Right to Correct: Request correction of inaccurate information.
• Right of Portability: Request a copy of your info to transfer to a third party.
• Managing Preferences: Opt out of promotional emails.

Exercise these rights by contacting us below. We will not discriminate against you for exercising these rights. We may verify your identity before processing requests.

Complaints & International Transfers

If you have complaints, please contact us. We may transfer, store, and process your information outside your country of residence, relying on recognized transfer mechanisms like Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this policy occasionally. We will post the revised policy on this website and update the "Last updated" date.