Refund policy
Important Return Information
Because we partner with hundreds of specialized brands to bring you a vast selection, return policies can vary by manufacturer. Please review the specific guidelines below:
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Return Window: Most items can be returned within 30 days of purchase, though some brands may have stricter limits.
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Variable Restocking Fees: Restocking fees are determined by the specific brand and typically range from 15% to 30%. Please check the product page or contact us for the exact fee associated with your item.
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Special Orders & Non-Returnable Items: Custom-made, "Special Order," or "Built-to-Order" items are generally non-returnable.
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Transportation Costs: Customers are responsible for both inbound and outbound transportation costs. This includes the original shipping cost to you and the cost of shipping the item back to the warehouse.
What This Means for You
Before initiating a return, please keep in mind that your total refund will be the original purchase price minus the brand-specific restocking fee and the total shipping costs (both ways).
Pro Tip: Because return costs can be significant on large items, we highly recommend double-checking measurements and specifications with our team before finalizing your order!
For questions about returns or exchanges, please contact our customer service team at info@chefstop.ca
