T&S Brass B-0221 Deck Mount Faucet 12-Inch Nozzle

Shipping

T&S Brass products, encompassing heavy-duty commercial faucets, pre-rinse units, and specialized plumbing components, are fulfilled for the Canadian market through a high-efficiency network of authorized plumbing wholesalers and logistics partners. Because these components are essential for maintaining health and safety standards in commercial kitchens, a massive inventory of core items—such as the B-0113 pre-rinse unit and B-1100 series faucets—is maintained in domestic distribution hubs to ensure rapid delivery. Standard in-stock items are typically dispatched within 1 to 3 business days. For specialized laboratory fittings or custom-configured multi-station electronic sensor faucets not currently in domestic stock, lead times from the manufacturing facility in South Carolina generally range from 7 to 14 business days.

As precision-engineered plumbing equipment containing brass castings, ceramic cartridges, and sensitive sensors, all T&S Brass units are shipped in high-density, impact-resistant packaging. Larger bulk orders for major facility renovations are palletized and secured to wooden skids for transit via professional LTL (Less-Than-Truckload) freight carriers. It is critical to perform a visual inspection upon arrival; any evidence of transit-related damage—such as crushed packaging or compromised stainless steel hoses—must be documented on the carrier's bill of lading to preserve the right to a freight claim, as the manufacturer's warranty does not cover damage sustained during shipping.

Warranty

T&S Brass provides a manufacturer warranty that underscores the "built to last" reliability and engineering precision of their American-made plumbing technology. The coverage is tiered based on specific product categories and components.

• Standard Commercial Products: Most new T&S Brass products carry a 1-year limited warranty from the original date of purchase against defects in materials and workmanship.
• Ceramic Cartridges: Many T&S Brass ceramic cartridges carry an extended lifetime warranty, ensuring long-term operational reliability.
• Electronic Faucets: Sensor-operated faucets and electronic components typically carry a 3-year limited warranty.
• Stainless Steel Hoses: T&S Brass pre-rinse hoses often carry a 3-year limited warranty, reflecting their high-durability construction.
• Replacement Parts: Genuine T&S Brass OEM replacement parts carry a 90-day warranty or the balance of the original equipment warranty period.

To maintain valid coverage, all equipment must be installed by a licensed plumbing professional in accordance with local building codes and factory specifications.

Service & Support

Technical service and product support for T&S Brass are facilitated through a comprehensive network of factory-authorized service providers and technical sales representatives across Canada. Because commercial plumbing involves high-pressure water systems and intricate valve assemblies, support is focused on assisting facilities with proper installation, flow rate calibration, and preventative maintenance. Authorized parts distributors maintain a robust inventory of genuine OEM components—including Eterna and Cerama cartridges, spray valves, and repair kits—to ensure minimal operational downtime. T&S Brass also provides extensive digital resources, including 3D product models and detailed installation videos, to assist facility managers and plumbers with troubleshooting.

Exceptions and Exclusions

Warranty protection is strictly contingent upon the equipment being operated and maintained according to professional plumbing standards. Specific exclusions include:

• Water Quality: Damage resulting from poor water quality, specifically scale buildup, mineral deposits, or corrosion caused by aggressive water chemistry, is explicitly excluded. The use of a water filtration or softening system is recommended in areas with hard water.
• Improper Installation: Failures caused by excessive water pressure (exceeding factory limits), incorrect soldering techniques, or the use of non-approved sealants are not covered.
• Maintenance and Cleaning: Damage resulting from the use of harsh industrial cleaners, bleach, or abrasive scouring pads on the chrome or stainless steel finishes is not a manufacturing defect.
• Misuse and Abuse: Issues caused by physical impact, the use of the faucet as a leverage point, or freezing due to improper winterization are explicitly excluded.
• Wearable Items: Components that naturally wear down through consistent use, such as O-rings, washers, and spray valve bumpers, are considered maintenance items and are not covered under the primary warranty.
• Freight Damage: Any damage sustained during transportation is a freight matter rather than a manufacturer warranty issue. Visible damage to the packaging must be documented with the carrier at the time of delivery to facilitate a claim.