Structural Concepts NE4813DSV 47.75"W Reveal Non-Refrigerated Slide In Counter Case
Structural Concepts NE4813DSV Reveal® Service Non-Refrigerated Slide In Counter Case
Showcase your non-refrigerated goods in style with the Structural Concepts NE4813DSV Reveal® Service Slide-In Counter Case. Measuring 47-3/4 inches wide, this display case is designed to seamlessly integrate into your counter, providing a sleek and modern presentation. The case features energy-efficient LED top lighting to brilliantly illuminate your products, drawing customer attention. Its construction includes a durable one-piece formed ABS plastic tub and fixed vertical UV-bonded frameless glass on the front and ends, offering a clear, unobstructed view. Staff can easily access items through the rear sliding glass doors. With a sophisticated black powder-coated exterior and interior, this case enhances any commercial setting, from bakeries to cafes. This unit is cETLus and ETL-Sanitation certified, ensuring it meets high standards of safety and hygiene.
- Dimensions: 47-3/4"W x 33"D x 32-7/8"H (overall) for a perfect slide-in counter fit.
- Elegant Display: Features brilliant LED top lighting and UV-bonded frameless glass ends for maximum product visibility.
- Durable Construction: Built with a one-piece formed ABS plastic tub and a powder-coated Silversan Black finish for longevity.
- Easy Access: Equipped with clear glass rear sliding doors for convenient restocking and service.
- Certified Quality: cETLus and ETL-Sanitation listed, meeting rigorous safety and health standards.
Structural Concepts NE4813DSV 47.75"W Reveal Non-Refrigerated Slide In Counter Case Specifications
Structural Concepts is a premier American manufacturer of high-end refrigerated, non-refrigerated, and heated display cases, known for their focus on "fresh food" presentation in grocery, convenience, and foodservice environments. In the Canadian market, Structural Concepts is supported by a national network of specialized refrigeration partners and regional distribution hubs in Mississauga, Ontario, and Calgary, Alberta.
Shipping
Structural Concepts units are precision-engineered display systems. Because they feature high-visibility glass, delicate LED lighting, and integrated refrigeration or heating components, they are handled as high-value, fragile cargo.
- Fulfillment Hubs: Primary Canadian inventory is managed through specialized distributors in Mississauga. For Western Canada, regional stock and service support are maintained in Calgary to ensure efficient transit for regional dealers and national accounts.
- Lead Times: In-Stock Units: Standard "Quick Ship" models (e.g., Oasis or Reveal series) are typically processed and dispatched within 3 to 5 business days. Custom Factory Orders: For specialized configurations or custom-finished cases, lead times generally range from 8 to 12 weeks, shipping directly from the manufacturing facility in Muskegon, Michigan.
- Logistics: Units are professionally crated and secured to reinforced skids for LTL (Less-Than-Truckload) freight. Many units are shipped with "tip-n-tell" sensors to monitor for improper handling during transit.
- Inspection Requirement: A meticulous visual inspection is mandatory upon delivery. You must check for any glass cracks or damage to the external trim and internal shelving. Any transit damage must be documented on the Bill of Lading to preserve freight claim rights.
Warranty
Structural Concepts provides a manufacturer warranty that reflects the high-performance standards of their display systems.
- Standard Coverage: Most new units carry a 1-year limited parts and labour warranty from the original date of installation (not to exceed 18 months from the ship date).
- Compressor Protection: The compressor (the heart of the refrigeration system) typically features an extended 5-year parts warranty.
- Service Authorization: All warranty-related work must be pre-authorized by Structural Concepts and performed by a factory-certified refrigeration technician.
- On-Site Service: Because Structural Concepts manufactures large floor-model equipment, most units qualify for on-site service within a specific radius of major urban centers like Mississauga and Calgary.
Service & Support
Technical support for Structural Concepts in Canada is focused on maintaining precise temperature zones and high-impact visual presentation.
- Authorized Technicians: Repairs are performed by a national network of factory-trained technicians. In Mississauga and Calgary, specialized refrigeration partners serve as primary providers for on-site repairs.
- Parts Availability: A comprehensive inventory of genuine OEM replacement parts—including digital controllers, fan motors, LED drivers, and gaskets—is maintained through national parts distributors like Parts Town Canada.
- Technical Consultations: Support is available to assist facility managers with initial setup, such as calibrating digital controllers for specific product types (e.g., deli vs. bakery).
Exceptions and Exclusions
To maintain the validity of the warranty, the equipment must be operated and maintained according to professional refrigeration and hygiene standards.
- Condenser Maintenance: Failure to clean the condenser coil (typically every 30 to 90 days) is the primary cause of compressor failure and is not covered under the manufacturer's warranty.
- Environmental Factors: Operating the unit in ambient temperatures exceeding 24°C (75°F) or in areas with high cross-drafts (e.g., near HVAC vents or doors) is considered operator error if it causes the unit to sweat or lose temperature.
- Drainage Issues: Clogged drains due to lack of routine cleaning, which leads to water damage in the base of the unit, are excluded from coverage.
- Improper Utilities: Failures caused by incorrect electrical voltage, improper grounding, or power surges are not covered.
- Consumables: Wearable items such as light bulbs (outside of the initial defect window), gaskets, and plastic price tags are classified as maintenance items and are generally excluded.
- Freight Damage: Any damage sustained during transportation is a freight matter. Visible damage must be reported to the carrier at the time of delivery to facilitate a claim.
About Structural Concepts
Key Features of Structural Concepts NE4813DSV 47.75"W Reveal Non-Refrigerated Slide In Counter Case
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