Structural Concepts NE3627HSV 35-3/4"W Reveal Heated Slide-In Case
Structural Concepts NE3627HSV Reveal® Heated Service Slide-In Counter Case
Showcase your heated culinary creations with the elegant and efficient Structural Concepts NE3627HSV Reveal® Heated Slide-In Counter Case. Designed to seamlessly integrate into your counter for a sleek, built-in appearance, this 35-3/4" wide display case utilizes reliable convection heat to keep packaged or unpackaged foods at a consistent and safe temperature of 160°F. The brilliant LED top and shelf lighting illuminates your products, making them irresistible to customers. With a durable stainless steel interior and clear glass ends, this case offers maximum visibility and is built for the demands of a busy commercial environment. Easy access for staff is guaranteed with the smooth rear sliding glass doors, making restocking and service a breeze.
- Seamless Design: Slide-in base allows for a clean, integrated look within your service counter.
- Consistent Heating: Utilizes an efficient convection heating system to maintain optimal product temperature.
- Superior Visibility: Features LED top and shelf lights, UV bonded frameless glass, and glass ends to beautifully showcase products.
- Flexible Display: Comes with two removable and adjustable clear glass shelves to accommodate items of various sizes.
- Durable Construction: Built with a stainless steel interior for longevity and easy cleaning.
- Easy Access: Equipped with rear clear glass sliding doors for convenient staff access.
- Certified & Compliant: cETLus and ETL-Sanitation listed, and meets DOE 2017 energy efficiency standards.
Structural Concepts NE3627HSV 35-3/4"W Reveal Heated Slide-In Case Specifications
Structural Concepts is a premier American manufacturer of high-end refrigerated, non-refrigerated, and heated display cases, known for their focus on "fresh food" presentation in grocery, convenience, and foodservice environments. In the Canadian market, Structural Concepts is supported by a national network of specialized refrigeration partners and regional distribution hubs in Mississauga, Ontario, and Calgary, Alberta.
Shipping
Structural Concepts units are precision-engineered display systems. Because they feature high-visibility glass, delicate LED lighting, and integrated refrigeration or heating components, they are handled as high-value, fragile cargo.
- Fulfillment Hubs: Primary Canadian inventory is managed through specialized distributors in Mississauga. For Western Canada, regional stock and service support are maintained in Calgary to ensure efficient transit for regional dealers and national accounts.
- Lead Times: In-Stock Units: Standard "Quick Ship" models (e.g., Oasis or Reveal series) are typically processed and dispatched within 3 to 5 business days. Custom Factory Orders: For specialized configurations or custom-finished cases, lead times generally range from 8 to 12 weeks, shipping directly from the manufacturing facility in Muskegon, Michigan.
- Logistics: Units are professionally crated and secured to reinforced skids for LTL (Less-Than-Truckload) freight. Many units are shipped with "tip-n-tell" sensors to monitor for improper handling during transit.
- Inspection Requirement: A meticulous visual inspection is mandatory upon delivery. You must check for any glass cracks or damage to the external trim and internal shelving. Any transit damage must be documented on the Bill of Lading to preserve freight claim rights.
Warranty
Structural Concepts provides a manufacturer warranty that reflects the high-performance standards of their display systems.
- Standard Coverage: Most new units carry a 1-year limited parts and labour warranty from the original date of installation (not to exceed 18 months from the ship date).
- Compressor Protection: The compressor (the heart of the refrigeration system) typically features an extended 5-year parts warranty.
- Service Authorization: All warranty-related work must be pre-authorized by Structural Concepts and performed by a factory-certified refrigeration technician.
- On-Site Service: Because Structural Concepts manufactures large floor-model equipment, most units qualify for on-site service within a specific radius of major urban centers like Mississauga and Calgary.
Service & Support
Technical support for Structural Concepts in Canada is focused on maintaining precise temperature zones and high-impact visual presentation.
- Authorized Technicians: Repairs are performed by a national network of factory-trained technicians. In Mississauga and Calgary, specialized refrigeration partners serve as primary providers for on-site repairs.
- Parts Availability: A comprehensive inventory of genuine OEM replacement parts—including digital controllers, fan motors, LED drivers, and gaskets—is maintained through national parts distributors like Parts Town Canada.
- Technical Consultations: Support is available to assist facility managers with initial setup, such as calibrating digital controllers for specific product types (e.g., deli vs. bakery).
Exceptions and Exclusions
To maintain the validity of the warranty, the equipment must be operated and maintained according to professional refrigeration and hygiene standards.
- Condenser Maintenance: Failure to clean the condenser coil (typically every 30 to 90 days) is the primary cause of compressor failure and is not covered under the manufacturer's warranty.
- Environmental Factors: Operating the unit in ambient temperatures exceeding 24°C (75°F) or in areas with high cross-drafts (e.g., near HVAC vents or doors) is considered operator error if it causes the unit to sweat or lose temperature.
- Drainage Issues: Clogged drains due to lack of routine cleaning, which leads to water damage in the base of the unit, are excluded from coverage.
- Improper Utilities: Failures caused by incorrect electrical voltage, improper grounding, or power surges are not covered.
- Consumables: Wearable items such as light bulbs (outside of the initial defect window), gaskets, and plastic price tags are classified as maintenance items and are generally excluded.
- Freight Damage: Any damage sustained during transportation is a freight matter. Visible damage must be reported to the carrier at the time of delivery to facilitate a claim.
About Structural Concepts
Key Features of Structural Concepts NE3627HSV 35-3/4"W Reveal Heated Slide-In Case
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