Structural Concepts NE3627DSV 35-3/4"W Non-Refrigerated Slide In Counter Case
Structural Concepts NE3627DSV Reveal® Service Non-Refrigerated Slide In Counter Case
Showcase your finest non-refrigerated baked goods, pastries, and snacks with the elegant and modern Structural Concepts NE3627DSV Reveal® Service Slide-In Counter Case. This 35-3/4" wide display case is designed to seamlessly slide into your counter, creating a sophisticated, built-in presentation. The brilliant LED lighting on the top and shelves illuminates your products, making them irresistible to customers. Featuring two adjustable clear glass shelves, you have the flexibility to customize the display to fit items of various sizes. The rear sliding glass doors provide easy access for staff, ensuring quick and efficient service. Built with a durable one-piece formed ABS plastic tub and a sleek black powder-coated exterior and interior, this case is not only stylish but also built to last. The vertical, fixed front and side UV-bonded frameless glass offers an unobstructed view, maximizing product visibility and driving impulse sales.
Key Features:
- Dimensions: 35-3/4"L x 33"D x 47-1/8"H (overall)
- Flexible Display: Two levels of removable and adjustable clear glass shelving on 1" centers.
- Superior Lighting: Energy-efficient LED top and shelf lights (3500K) to enhance product appearance.
- Durable Construction: One-piece formed ABS plastic tub with a powder-coated Silversan Black exterior and interior.
- Easy Access: Clear glass rear sliding doors for convenient staff access.
- Maximum Visibility: Glass ends and UV-bonded frameless glass for a full, unobstructed view of products.
- Seamless Installation: Slide-in base design for a clean, integrated look in your counter setup.
Structural Concepts NE3627DSV 35-3/4"W Non-Refrigerated Slide In Counter Case Specifications
Structural Concepts is a premier American manufacturer of high-end refrigerated, non-refrigerated, and heated display cases, known for their focus on "fresh food" presentation in grocery, convenience, and foodservice environments. In the Canadian market, Structural Concepts is supported by a national network of specialized refrigeration partners and regional distribution hubs in Mississauga, Ontario, and Calgary, Alberta.
Shipping
Structural Concepts units are precision-engineered display systems. Because they feature high-visibility glass, delicate LED lighting, and integrated refrigeration or heating components, they are handled as high-value, fragile cargo.
- Fulfillment Hubs: Primary Canadian inventory is managed through specialized distributors in Mississauga. For Western Canada, regional stock and service support are maintained in Calgary to ensure efficient transit for regional dealers and national accounts.
- Lead Times: In-Stock Units: Standard "Quick Ship" models (e.g., Oasis or Reveal series) are typically processed and dispatched within 3 to 5 business days. Custom Factory Orders: For specialized configurations or custom-finished cases, lead times generally range from 8 to 12 weeks, shipping directly from the manufacturing facility in Muskegon, Michigan.
- Logistics: Units are professionally crated and secured to reinforced skids for LTL (Less-Than-Truckload) freight. Many units are shipped with "tip-n-tell" sensors to monitor for improper handling during transit.
- Inspection Requirement: A meticulous visual inspection is mandatory upon delivery. You must check for any glass cracks or damage to the external trim and internal shelving. Any transit damage must be documented on the Bill of Lading to preserve freight claim rights.
Warranty
Structural Concepts provides a manufacturer warranty that reflects the high-performance standards of their display systems.
- Standard Coverage: Most new units carry a 1-year limited parts and labour warranty from the original date of installation (not to exceed 18 months from the ship date).
- Compressor Protection: The compressor (the heart of the refrigeration system) typically features an extended 5-year parts warranty.
- Service Authorization: All warranty-related work must be pre-authorized by Structural Concepts and performed by a factory-certified refrigeration technician.
- On-Site Service: Because Structural Concepts manufactures large floor-model equipment, most units qualify for on-site service within a specific radius of major urban centers like Mississauga and Calgary.
Service & Support
Technical support for Structural Concepts in Canada is focused on maintaining precise temperature zones and high-impact visual presentation.
- Authorized Technicians: Repairs are performed by a national network of factory-trained technicians. In Mississauga and Calgary, specialized refrigeration partners serve as primary providers for on-site repairs.
- Parts Availability: A comprehensive inventory of genuine OEM replacement parts—including digital controllers, fan motors, LED drivers, and gaskets—is maintained through national parts distributors like Parts Town Canada.
- Technical Consultations: Support is available to assist facility managers with initial setup, such as calibrating digital controllers for specific product types (e.g., deli vs. bakery).
Exceptions and Exclusions
To maintain the validity of the warranty, the equipment must be operated and maintained according to professional refrigeration and hygiene standards.
- Condenser Maintenance: Failure to clean the condenser coil (typically every 30 to 90 days) is the primary cause of compressor failure and is not covered under the manufacturer's warranty.
- Environmental Factors: Operating the unit in ambient temperatures exceeding 24°C (75°F) or in areas with high cross-drafts (e.g., near HVAC vents or doors) is considered operator error if it causes the unit to sweat or lose temperature.
- Drainage Issues: Clogged drains due to lack of routine cleaning, which leads to water damage in the base of the unit, are excluded from coverage.
- Improper Utilities: Failures caused by incorrect electrical voltage, improper grounding, or power surges are not covered.
- Consumables: Wearable items such as light bulbs (outside of the initial defect window), gaskets, and plastic price tags are classified as maintenance items and are generally excluded.
- Freight Damage: Any damage sustained during transportation is a freight matter. Visible damage must be reported to the carrier at the time of delivery to facilitate a claim.
About Structural Concepts
Key Features of Structural Concepts NE3627DSV 35-3/4"W Non-Refrigerated Slide In Counter Case
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