SIMAG SCH65 127 lb Air-Cooled Cube-Style Ice Maker With Bin

Simag (an Ali Group company) is a prominent Italian manufacturer specializing in high-performance commercial ice machines. While headquartered in Italy, Simag's presence in Canada is supported through a network of specialized culinary equipment distributors and service providers, often aligned with its sister brand, Scotsman.

Shipping

Simag ice machines are precision-engineered refrigeration systems. Because they contain delicate evaporators, compressors, and high-quality stainless steel bodies, they are handled with specialized care to ensure they arrive in "ready-to-plug" condition.

• Fulfillment Hubs: Primary Canadian inventory is typically staged in Mississauga, Ontario, and Windsor, Ontario, via major commercial distributors. For Western Canada, regional stock is frequently maintained in Calgary and Edmonton to reduce transit times.
• Lead Times: Standard in-stock models, such as the SCH series (SCH30, SCH50, SCH65), are typically processed and dispatched within 1 to 3 business days. If an item is out of stock, estimated lead times can range from 2 to 5 weeks depending on regional availability.
• Logistics: Units are professionally crated and secured to reinforced skids for LTL (Less-Than-Truckload) freight. Smaller self-contained units may ship via parcel carriers with significant interior protective packaging.
• Inspection Requirement: A meticulous visual inspection is mandatory upon delivery. You must check for any "tilting" indicators or damage to the exterior housing and internal components. Any transit-related damage must be documented on the carrier’s bill of lading to preserve freight claim rights.

Warranty

Simag provides a robust commercial warranty that aligns with the premium manufacturing standards of the Ali Group.

• Standard Coverage: Most new Simag professional ice machines carry a 3-year limited parts and labour warranty from the original date of purchase.
• Compressor Protection: The compressor (the heart of the refrigeration system) typically features an extended 5-year parts warranty.
• Service Authorization: All warranty repairs must be pre-authorized and performed by a factory-certified technician. In Canada, many Scotsman-authorized service agents are also certified to handle Simag warranty claims.
• On-Site Service: Most commercial Simag units qualify for on-site service within a specific radius of major urban centers like Mississauga and Calgary.

Service & Support

Technical support for Simag in Canada is focused on ensuring consistent ice production and food safety standards for bars, restaurants, and hotels.

• Authorized Technicians: Repairs are performed by a national network of factory-trained technicians. In Ontario and Alberta, specialized refrigeration providers offer expert diagnosis and repair for major ice machine brands.
• Parts Availability: A comprehensive inventory of genuine Simag OEM replacement parts—including condenser sensors, power control boards, and pumps—is maintained by partners like Parts Town Canada and Diamond Ice Systems.
• Technical Consultations: Support is available to assist facility managers with initial setup, water filtration requirements, and troubleshooting via electronic PCB alarm signals.

Exceptions and Exclusions

To maintain the validity of the warranty, the equipment must be operated and maintained according to professional refrigeration and hygiene standards.

• Maintenance Neglect: Failure to perform routine cleaning—specifically descaling the evaporator and cleaning the condenser coil—is a primary cause of failure and is not covered under the manufacturer's warranty.
• Water Quality: Damage resulting from excessive mineral buildup due to lack of a manufacturer-approved water filtration system is a common ground for warranty denial.
• Improper Utilities: Failures caused by incorrect electrical voltage, improper grounding (specifically for single-phase NEMA 5-15P requirements), or power surges are not covered.
• Environmental Factors: Operating the machine in ambient temperatures exceeding the manufacturer's specified limits (e.g., in unventilated closets) is considered operator error.
• Consumables: Wearable items such as ice scoops, air filters, and plastic tubing are classified as maintenance items and are generally limited to a 90-day manufacturing defect window.
• Freight Damage: Any damage sustained during transportation is a freight matter. Visible damage must be reported to the carrier at the time of delivery to facilitate a claim with the logistics provider.