Santos 39689 Countertop Electric Ice Crusher 5.28 lbs/min

Santos is a world-renowned French manufacturer of professional equipment for the café, juice bar, and restaurant sectors, specializing in high-performance juicers, coffee grinders, and countertop blenders. In Canada, Santos is primarily distributed and supported through a network of specialized culinary equipment partners, with major logistics and technical oversight managed by Omcan, headquartered in Mississauga, Ontario.

Shipping

Santos products are high-precision, heavy-duty culinary and beverage equipment. Because they feature high-torque induction motors and precision-aligned blade systems, they are handled as high-density, fragile cargo.

• Fulfillment Hubs: Most Canadian orders are dispatched from the primary 250,000 sq. ft. Omcan distribution center in Mississauga. Secondary stock is often maintained in Montreal and Calgary to service regional dealers.
• Lead Times: Popular in-stock items, such as the Classic Citrus Juicer #11, the Centrifugal Juicer #50, and the Silent Espresso Coffee Grinder #55, are typically processed and dispatched within 1 to 3 business days.
• Logistics: While smaller citrus juicers may ship via parcel carriers in reinforced packaging, larger centrifugal juicers and industrial-scale grinders are often palletized for LTL (Less-Than-Truckload) freight to prevent motor-mount shifting during transit.
• Inspection Requirement: Upon arrival, you must check for any damage to the exterior housing or the motor shaft. Any transit-related damage must be documented on the carrier’s bill of lading to preserve freight claim rights, as shipping damage is not covered under the manufacturer's warranty.

Warranty

In Canada, Santos equipment is backed by a manufacturer warranty typically administered through Omcan, focusing on the industrial durability of the French-made induction motors.

• Standard Coverage: New Santos professional equipment carries a 1-year limited parts and labour warranty from the original date of purchase.
• Motor Guarantee: Many Santos models feature an extended warranty on the induction motor (often up to 5 years or more), underscoring the reliability of their brushless motor technology.
• Carry-In Service: Like most tabletop food preparation equipment, Santos units are generally designated as carry-in service. The owner is responsible for transporting the unit to an authorized service center in Mississauga, Montreal, or a regional partner.
• Service Authorization: All warranty claims must be pre-authorized by the distributor’s service department and performed by a factory-certified technician.

Service & Support

Technical support for Santos in Canada is focused on ensuring that high-volume juice bars and cafés maintain consistent extraction quality and motor performance.

• Authorized Technicians: Repairs are performed by a national network of factory-trained technicians who are specifically trained in Santos’s induction motor systems and safety interlocks.
• Parts Availability: A comprehensive inventory of genuine French OEM replacement parts—including centrifugal baskets, grinding disks, motor brushes, and lid gaskets—is maintained at the Mississauga hub and through partners like Parts Town Canada.
• Technical Consultations: Support is available to assist baristas and facility managers with the initial calibration of the grind settings and optimizing the extraction profiles for different fruit and coffee varieties.

Exceptions and Exclusions

To maintain the validity of the warranty, the equipment must be operated and maintained according to professional culinary and safety standards.

• Wearable Components: The warranty does not cover parts that naturally wear through use, such as grinding disks, centrifugal baskets, cutting blades, and rubber gaskets.
• Maintenance Neglect: Failure to perform routine maintenance—specifically the regular cleaning of the filter baskets (to prevent motor strain) and the inspection of the motor brushes—is not covered under the manufacturer's warranty.
• Cleaning and Water Entry: Santos units are not "wash-down" rated. Damage to the internal motors or electronic control boards caused by water entry during cleaning is a common ground for warranty denial.
• Improper Utilities: Failures caused by incorrect electrical voltage, improper grounding, or power surges are not covered.
• Overloading: Operating the machines with product that is too hard or beyond their rated capacity, which strains the induction motor beyond its limits, is considered operator error and is not covered.
• Consumables: Wearable items such as light bulbs, door gaskets, and cleaning brushes are classified as maintenance items and are generally excluded from the primary warranty after an initial defect period.
• Freight Damage: Any damage sustained during transportation is a freight matter. Visible damage must be reported to the carrier at the time of delivery to facilitate a claim with the logistics provider.