Krowne - KR-DRT24

Shipping

Krowne Metal Corp. products, including their high-performance underbar, refrigeration, and plumbing systems, are distributed through a logistical network aimed at rapid fulfillment for the Canadian hospitality sector. In accordance with the standard regional distribution model, high-demand items like the Diamond Series plumbing and standard underbar components frequently ship from regional stocking hubs in Vancouver, British Columbia, or Toronto, Ontario. Specialized equipment, such as the Royal Series custom underbar or complex draft beer systems, often involves a made-to-order process to ensure the equipment meets exact spatial and utility specifications.

As precision-engineered stainless steel machinery involving sensitive plumbing manifolds and refrigeration circuits, all Krowne units are professionally packaged in reinforced containers and secured to heavy-duty wooden skids. These shipments are managed via professional LTL (Less-Than-Truckload) freight carriers. For refrigeration units, it is essential that the equipment remains in an upright position; if the unit must be tilted for accessory installation, it must be left upright for 24 hours before operation to ensure oil returns to the compressor. A thorough inspection upon delivery is mandatory, and any evidence of transit damage must be documented on the carrier's bill of lading to preserve the right to a freight claim.

Warranty

Krowne provides a manufacturer warranty that underscores the durability and innovative design of their professional bar and plumbing solutions. The coverage is structured to support high-volume commercial environments.

• Self-Contained Refrigeration: Most new self-contained units, including back bar coolers and mug frosters, feature a 2-year parts and labour warranty from the original date of purchase.
• Remote Refrigeration: Remote units typically carry a 2-year parts-only warranty and a 1-year compressor warranty, excluding labour.
• Plumbing Products: The Diamond Series plumbing line often requires online registration to validate the specific duration of the warranty period.
• Compressors: Many refrigerated units feature an extended 5-year parts-only warranty on the compressor assembly.
• Replacement Parts: Genuine Krowne OEM replacement parts carry a 90-day warranty or the balance of the original equipment warranty period, whichever is longer.

To maintain valid coverage, users are encouraged to register their products through the Krowne online portal within 30 days of installation. All equipment must be installed by a qualified professional in accordance with national and local codes.

Service & Support

Technical service and warranty repairs are facilitated through an extensive national network of factory-authorized service providers across Canada. Because Krowne equipment involves complex internal components like zero-leak faucets and high-efficiency digital controllers, all internal repairs must be performed by authorized technicians to maintain the safety and integrity of the unit. Authorized distribution hubs in Vancouver, British Columbia, and Toronto, Ontario, maintain a robust inventory of genuine OEM parts—including cartridges, valves, and refrigeration sensors—to facilitate rapid response times. Direct technical support is also available via Krowne to assist onsite technicians with complex diagnostics and custom layout inquiries.

Exceptions and Exclusions

Warranty protection is strictly contingent upon the equipment being operated and maintained according to the provided technical manuals. Specific exclusions include:

• Maintenance Compliance: Failure to clean the condenser coil at least every 30 days is a primary cause of compressor failure and is not covered under warranty.
• Leveling Requirements: It is critical for refrigeration units to be level; failure to level the unit properly will prevent doors from closing and drains from functioning, which voids the factory warranty.
• Improper Installation: Damage resulting from incorrect electrical voltage, sudden power surges, or unauthorized adjustments by non-certified personnel is explicitly excluded.
• Wearable Items: Components that naturally wear down through consistent use, such as light fixtures, gaskets, and plastic components, are considered consumable items and are not covered under the primary warranty.
• Environmental Factors: The warranty is rendered null and void if the equipment is used in a continuously unsuitable environment, such as areas with improper humidity control or high ambient heat.
• Freight Damage: Any damage sustained during transportation is a freight matter rather than a manufacturer warranty issue. Visible damage to the crate or unit must be documented with the carrier at the time of delivery to facilitate a claim.