DIHR OPTIMA 500HR 24-Inch Undercounter Dishwasher
DIHR OPTIMA 500HR Undercounter Dishwasher
Upgrade your commercial kitchen's dishwashing efficiency with the DIHR OPTIMA 500HR Undercounter Dishwasher. Engineered for superior performance and resource conservation, this robust machine processes up to thirty 20" x 20" racks per hour. Its innovative partial waste-water drain system actively conserves heat, water, detergent, and rinse aid, minimizing operational costs while delivering exceptionally clean dishware.
Built for the demands of rigorous daily use, the OPTIMA 500HR features a durable double-walled 304 stainless steel structure and a deep-formed, rounded tank to streamline cleaning and enhance hygiene. The intuitive electronic LCD control panel, combined with a multichromatic START key, ensures effortless operation. With built-in detergent and rinse aid pumps, quick tank heating, and an energy-saving Thermostop system, this high-temperature dishwasher guarantees reliable, spotless results in any bustling foodservice environment.
- High Capacity Output: Efficiently cleans up to (30) 20" x 20" racks per hour.
- Customizable Wash Cycles: Features 6 wash cycles (90, 120, 180, 60, 180, and 360 seconds) to suit varying soil levels.
- Eco-Friendly Drainage: Includes 4 partial and 2 total waste-water drain cycles, conserving heat and chemicals.
- Premium Construction: Double-walled 304 stainless steel structure provides excellent durability and thermal insulation.
- Advanced Interface: User-friendly electronic control panel equipped with an LCD screen and multichromatic START key.
- Built-In Convenience: Comes standard with detergent, rinse aid, and built-in drain pumps.
- Hygienic Design: Deep formed and rounded tank optimizes sanitation and reduces manual cleaning time.
- Energy Efficient: Features quick tank heating and a Thermostop system with an integrated energy-saving device.
DIHR OPTIMA 500HR 24-Inch Undercounter Dishwasher Specifications
Shipping
DIHR dishwashers and glasswashers ship from central distribution hubs in Canada, primarily located in Ontario and Quebec. As specialized Italian-engineered warewashing equipment, DIHR units are high-mass machines that include precision pumps, high-grade stainless steel structures, and sensitive electronic displays. They are shipped via specialized freight carriers on heavy-duty skids to ensure the internal hydraulics and heating elements remain in factory calibration. Every shipment is professionally crated and fully insured to ensure the equipment arrives in peak operational condition.
Warranty
DIHR provides a manufacturer warranty designed to protect the longevity of their advanced washing technology in demanding commercial environments.
- Standard Protection: Most DIHR undercounter and hood-type dishwashers are covered by a 1-year parts and labour warranty from the original date of purchase.
- Extended Component Coverage: Select models, such as the DS50 and HT11 series, feature an additional 2 years of coverage on major components, resulting in a total 3-year parts warranty for the most critical mechanical assemblies.
- On-Site Service: Because these units are substantial commercial appliances, they qualify for on-site warranty service provided by authorized technicians.
To validate the warranty, the equipment should be registered with the authorized Canadian representative within 30 days of installation. All units must be installed by a licensed plumber and electrician to maintain active coverage.
Service & Support
Technical service and warranty repairs are managed through a national network of factory-authorized service providers across Canada. Since DIHR machines utilize sophisticated rinse-aid dispensers, digital temperature displays, and specialized wash arms, all warranty repairs must be performed by authorized technicians. Canadian distribution hubs maintain an inventory of genuine DIHR OEM parts, including heating elements, pumps, and spray arms, to ensure rapid response times and minimize downtime in high-volume kitchens.
Exceptions & Exclusions
Warranty coverage is strictly contingent upon the equipment being operated and maintained according to the provided manuals. Specific exclusions include:
- Water Quality & Scaling: Damage caused by lime or scale buildup due to poor water quality is not covered. It is often required to use a water softener if local water hardness exceeds manufacturer specifications.
- Chemical Usage: Damage resulting from the use of non-approved or highly corrosive detergents and rinse aids is excluded.
- Maintenance & Cleaning: Clogged spray arms, blocked filters, or drain issues caused by a failure to scrape dishes properly are considered operational maintenance and are not covered under warranty.
- Wearable Items: Consumable parts such as door gaskets, fuses, and plastic curtains are considered wear items and are not covered under the primary parts warranty.
- Documentation: Freight damage is not a warranty issue; any visible damage to the crate or unit must be clearly noted on the bill of lading at the time of delivery to be eligible for a claim.
About DIHR
Key Features of DIHR OPTIMA 500HR 24-Inch Undercounter Dishwasher
Backed by Ancaster Food Equipment
ChefStop Is New. The Experience Behind It Isn’t.
ChefStop was built to make buying commercial foodservice equipment easier online, backed by the team behind Ancaster Food Equipment. Watch customer stories from businesses that have worked with the equipment experts behind the brand.
See It In Action
Watch our brand story to discover how ChefStop has been Canada’s trusted partner for commercial kitchen equipment since 1985. Learn about our commitment to quality, service, and supporting foodservice professionals across the country.
- Trusted by restaurants and operators nationwide
- Expert guidance and dedicated support
- Premium equipment from leading manufacturers
Need Help Choosing Equipment?
Our commercial kitchen specialists are here to help you find the right equipment for your space, budget, and workflow.