Aztec Grill ST-48 48"W Wood/Charcoal Burning Commercial Charbroiler

Shipping

Aztec Grill products, including their high-performance wood-fired grills and infrared hybrid systems, are primarily fulfilled as factory-direct shipments from their manufacturing headquarters in Vista, California. Because Aztec Grills are heavy-duty pieces of equipment—often involving substantial structural steel and specialized ceramic refractories—units are typically built to order to ensure each grill meets the specific ventilation and footprint requirements of the Canadian operator.

As industrial-grade machinery involving high-heat components and heavy steel fabrication, all Aztec Grill units are professionally crated in reinforced wooden containers and secured to heavy-duty skids for transit. These shipments are managed via professional LTL (Less-Than-Truckload) freight carriers experienced in handling oversized, high-value commercial appliances. It is critical to perform a comprehensive inspection of the equipment immediately upon arrival; any evidence of transit-related damage, such as structural warping or damage to the ceramic lining, must be documented on the carrier's bill of lading to preserve the right to a freight claim, as the manufacturer's warranty specifically excludes damage sustained during shipping.

Warranty

Aztec Grill provides a manufacturer warranty that underscores the rugged durability and American-made craftsmanship of their wood-fired technology. The coverage is structured to protect professional operators against defects in materials and workmanship.

• Standard Equipment: Most new Aztec Grill units are covered by a 1-year parts and labour warranty from the original date of installation.
• Structural Integrity: The heavy-gauge stainless steel or powder-coated frames typically carry an extended limited warranty against structural failure under normal commercial use.
• Manufacturing Integrity: The warranty covers the repair or replacement of any non-consumable component that fails due to a proven manufacturing flaw when used in its intended commercial application.
• Replacement Parts: Genuine Aztec OEM replacement parts carry a 90-day warranty or the balance of the original equipment warranty period, whichever is longer.

To maintain valid coverage, all equipment must be installed and commissioned by a qualified professional in accordance with the provided technical manuals and local fire and building codes.

Service & Support

Technical service and warranty repairs are facilitated through a network of factory-authorized service providers across Canada. Because Aztec Grills utilize unique wood-burning systems and, in some models, advanced infrared technology, all warranty-related service should be performed by authorized technicians to maintain safety and performance standards. Authorized parts distributors maintain an inventory of genuine OEM parts—including burner assemblies, ceramic components, and specialized cooking grates—to ensure quick turnaround times. Aztec Grill also provides direct technical support via their California headquarters to assist with specialized installation inquiries and diagnostics.

Exceptions and Exclusions

Warranty protection is strictly contingent upon the equipment being operated and maintained according to professional standards. Specific exclusions include:

• Professional Commissioning: Adjustments made during the initial setup—such as gas pressure calibration or verifying ventilation draw—are not covered under warranty.
• Improper Utilities: Failures caused by incorrect gas pressure, improper electrical supply (for hybrid models), or lack of required fire suppression integration are explicitly excluded.
• Maintenance and Cleaning: Damage resulting from a failure to follow routine cleaning protocols—including ash removal and grate maintenance—is not a manufacturing defect.
• Wearable Items: Components that naturally wear down through consistent use, such as cooking grates, ceramic refractories, and igniters, are considered consumable items and are not covered under the primary warranty.
• Overheating: Damage caused by excessive heat levels exceeding the manufacturer's rated capacity—often due to using unauthorized fuel types or improper airflow management—is not covered.
• Freight Damage: Any damage sustained during transportation is a freight matter rather than a manufacturer warranty issue. Visible damage to the crate or unit must be documented with the carrier at the time of delivery to facilitate a claim.