Scotsman UN324AX-1 24" Undercounter Nugget Ice Maker 340 lb
Scotsman UN324AX-1 Ice Maker with Bin, Nugget-Style
Elevate your beverage service with the Scotsman UN324AX-1 Undercounter Nugget Ice Maker. Engineered and assembled in the USA, this high-performance ice machine is the perfect addition to any commercial setting, including cafes, bars, healthcare facilities, and offices. Its compact 24-inch width allows it to fit seamlessly into the tightest undercounter spaces, while delivering an impressive production capacity of up to 340 pounds of H2 Nugget Ice per day. This popular, chewable, slow-melting ice is perfect for sodas, cocktails, and therapeutic applications.
The unit features a self-contained, air-cooled condenser and a generous 80-pound storage bin with a convenient slide-back door for easy access. Built for reliability and durability, it boasts a stainless steel auger and evaporator, along with sealed, maintenance-free bearings. Operation is simple with an intuitive control panel, and maintenance is a breeze thanks to the front-facing, removable air filter. This ENERGY STAR® certified machine utilizes eco-friendly R290 refrigerant, ensuring low energy consumption and a reduced environmental footprint. Each unit includes an ice scoop, a 5.5' power cord, and 6" adjustable legs for a straightforward installation.
- High Production Capacity: Produces up to 340 lbs of H2 Nugget Ice in 24 hours (AHRI certified at 266 lbs).
- Compact Undercounter Design: At only 24 inches wide, it fits perfectly in tight spaces.
- Integrated Storage: Features a built-in bin with an 80 lb storage capacity and an included ice scoop.
- Durable & Reliable: Constructed with a stainless steel evaporator and auger, and sealed maintenance-free bearings for long life.
- User-Friendly & Easy to Maintain: Includes an intuitive control panel, slide-back door, and a front-accessible, removable air filter for easy cleaning.
- Environmentally Friendly: ENERGY STAR® certified for efficiency and uses non-ozone depleting R290 refrigerant.
Scotsman UN324AX-1 24" Undercounter Nugget Ice Maker 340 lb Specifications
Scotsman Ice Systems is a global leader in commercial ice machine technology and is now a cornerstone brand of the Ali Group, following its acquisition of Welbilt. In the Canadian market, Scotsman is supported by a robust national infrastructure with primary distribution and technical oversight centralized in Mississauga, Ontario, and regional logistics hubs in Calgary, Alberta, and Montreal, Quebec.
Shipping
Scotsman units are precision-engineered refrigeration systems. Because they contain delicate evaporators and high-performance compressors, they are handled with specialized care to ensure mechanical integrity upon arrival.
- Fulfillment Hubs: Most Canadian inventory for the Prodigy Plus® and Essential Ice® series is dispatched from the Mississauga central hub. Western Canadian orders are frequently fulfilled via the Calgary regional warehouse to reduce transit times.
- Lead Times: Standard "in-stock" modular heads and undercounter units are typically processed and shipped within 2 to 4 business days. Specialized industrial flakers or high-capacity nugget machines may have lead times of 6 to 10 weeks if coming from US-based manufacturing.
- Logistics: Units are shipped upright, crated, and secured to reinforced skids via professional LTL (Less-Than-Truckload) carriers.
- Inspection Requirement: A thorough inspection is mandatory. Any damage to the exterior stainless steel, water inlets, or "Tip-N-Tell" indicators (which show if the unit was tilted) must be noted on the bill of lading to protect your freight claim rights.
Warranty
Scotsman’s warranty is among the most comprehensive in the industry, reflecting the durability of their "smart" ice-making technology.
- Prodigy Plus® Coverage: These premium units typically carry a 3-year parts and labour warranty on all components.
- Extended Component Protection: The evaporator (the heart of the machine) is backed by a 5-year parts and labour warranty, while the compressor and condenser carry a 5-year parts warranty (labour covered for the first 3 years).
- Essential Ice® Coverage: These smaller, high-value units generally carry a 3-year parts and labour warranty.
- Service Authorization: All repairs must be performed by a factory-authorized service agent and pre-approved by the Scotsman/Welbilt service department to maintain coverage.
Service & Support
The merger into the Ali Group has unified Scotsman’s support with one of the largest service networks in North America.
- Authorized Technicians: Field service is provided by a national network of CFESA-certified technicians. In Canada, major providers like Heritage Service Group and Key Food Equipment serve as primary warranty authorized agents.
- Parts Availability: Parts Town Canada acts as the master distributor for genuine OEM Scotsman parts. Significant inventory is maintained in Ontario and Alberta to ensure next-day availability for critical items like water pumps, sensors, and control boards.
- AutoAlert™ Diagnostics: Most modern Scotsman units feature external indicator lights that communicate the machine's operating status and alert staff when it’s time to descale or sanitize, reducing unnecessary service calls.
Exceptions and Exclusions
- Water Quality: Damage caused by scale buildup or "slime" due to poor water quality is the #1 cause of failure and is not covered by warranty. A manufacturer-approved water filtration system (like those from Everpure) is highly recommended.
- Cleaning Neglect: The warranty does not cover labor for cleaning or sanitizing the machine. Failure to clean the condenser coil every 30 to 90 days can lead to compressor failure, which may result in a denied claim.
- Environmental Factors: Operating the machine in ambient temperatures exceeding 100°F (38°C) or in unventilated "closet" installations will void the performance guarantee.
- Consumables: Water filters, light bulbs, and plastic bin scoops are considered maintenance items and are not covered under the standard warranty.
- Consequential Loss: Scotsman is not responsible for the cost of "replacement ice" or lost revenue due to machine downtime.
About Scotsman
Key Features of Scotsman UN324AX-1 24" Undercounter Nugget Ice Maker 340 lb
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