Scotsman UC2024SWX-1 24" Undercounter Ice Maker 230 lb
Scotsman UC2024SWX-1 24" Water-Cooled Undercounter Cube Ice Maker
Upgrade your beverage service with the Scotsman UC2024SWX-1, a high-performance undercounter ice machine designed for reliability and efficiency. This self-contained, water-cooled unit is engineered and assembled in the USA, ensuring top-tier quality for any commercial setting like bars, cafes, or restaurants. Its compact, 24-inch wide footprint and front-breathing design allow for flexible placement in even the tightest spaces with no side clearance needed. The recessed utility chase further enhances its space-saving capabilities.
This powerful ice maker can produce up to 230 pounds of small-sized cube ice every 24 hours (at 70°/50°), with an impressive 80-pound storage bin to keep a ready supply on hand. The small cube ice (7/8" x 7/8" x 3/8") is perfect for mixed drinks, soft drinks, and dispensing. The unit operates with exceptional efficiency, thanks to its environmentally friendly, non-ozone depleting R290 refrigerant and its ENERGY STAR certification.
Ease of use is central to its design. An ergonomic, slide-back door provides convenient access to the bin, while a unit-specific QR code offers instant access to service manuals and warranty information. The package includes an ice scoop, a 5.5-foot power cord with a NEMA 5-15P plug, and 6-inch adjustable legs for straightforward installation. Built for durability, it features a heavy-duty, rust-free front panel and corrosion-resistant side panels, backed by a robust 3-year parts and labor warranty.
Key Features:
- High Production: Produces up to 230 lbs of small cube ice per day with an 80 lb storage bin capacity.
- Space-Saving Design: Only 24" wide with a front-breathing system for zero-clearance installation.
- Water-Cooled System: Ensures efficient operation and consistent ice production, even in warmer environments.
- Eco-Friendly: Utilizes R290 refrigerant and is ENERGY STAR certified for low energy consumption.
- Durable & Reliable: Constructed with rust-free and corrosion-resistant materials, and backed by a 3-year parts and labor warranty.
- User-Friendly: Features an easy-access slide-back door, included ice scoop, and a QR code for quick service support.
Scotsman UC2024SWX-1 24" Undercounter Ice Maker 230 lb Specifications
Scotsman Ice Systems is a global leader in commercial ice machine technology and is now a cornerstone brand of the Ali Group, following its acquisition of Welbilt. In the Canadian market, Scotsman is supported by a robust national infrastructure with primary distribution and technical oversight centralized in Mississauga, Ontario, and regional logistics hubs in Calgary, Alberta, and Montreal, Quebec.
Shipping
Scotsman units are precision-engineered refrigeration systems. Because they contain delicate evaporators and high-performance compressors, they are handled with specialized care to ensure mechanical integrity upon arrival.
- Fulfillment Hubs: Most Canadian inventory for the Prodigy Plus® and Essential Ice® series is dispatched from the Mississauga central hub. Western Canadian orders are frequently fulfilled via the Calgary regional warehouse to reduce transit times.
- Lead Times: Standard "in-stock" modular heads and undercounter units are typically processed and shipped within 2 to 4 business days. Specialized industrial flakers or high-capacity nugget machines may have lead times of 6 to 10 weeks if coming from US-based manufacturing.
- Logistics: Units are shipped upright, crated, and secured to reinforced skids via professional LTL (Less-Than-Truckload) carriers.
- Inspection Requirement: A thorough inspection is mandatory. Any damage to the exterior stainless steel, water inlets, or "Tip-N-Tell" indicators (which show if the unit was tilted) must be noted on the bill of lading to protect your freight claim rights.
Warranty
Scotsman’s warranty is among the most comprehensive in the industry, reflecting the durability of their "smart" ice-making technology.
- Prodigy Plus® Coverage: These premium units typically carry a 3-year parts and labour warranty on all components.
- Extended Component Protection: The evaporator (the heart of the machine) is backed by a 5-year parts and labour warranty, while the compressor and condenser carry a 5-year parts warranty (labour covered for the first 3 years).
- Essential Ice® Coverage: These smaller, high-value units generally carry a 3-year parts and labour warranty.
- Service Authorization: All repairs must be performed by a factory-authorized service agent and pre-approved by the Scotsman/Welbilt service department to maintain coverage.
Service & Support
The merger into the Ali Group has unified Scotsman’s support with one of the largest service networks in North America.
- Authorized Technicians: Field service is provided by a national network of CFESA-certified technicians. In Canada, major providers like Heritage Service Group and Key Food Equipment serve as primary warranty authorized agents.
- Parts Availability: Parts Town Canada acts as the master distributor for genuine OEM Scotsman parts. Significant inventory is maintained in Ontario and Alberta to ensure next-day availability for critical items like water pumps, sensors, and control boards.
- AutoAlert™ Diagnostics: Most modern Scotsman units feature external indicator lights that communicate the machine's operating status and alert staff when it’s time to descale or sanitize, reducing unnecessary service calls.
Exceptions and Exclusions
- Water Quality: Damage caused by scale buildup or "slime" due to poor water quality is the #1 cause of failure and is not covered by warranty. A manufacturer-approved water filtration system (like those from Everpure) is highly recommended.
- Cleaning Neglect: The warranty does not cover labor for cleaning or sanitizing the machine. Failure to clean the condenser coil every 30 to 90 days can lead to compressor failure, which may result in a denied claim.
- Environmental Factors: Operating the machine in ambient temperatures exceeding 100°F (38°C) or in unventilated "closet" installations will void the performance guarantee.
- Consumables: Water filters, light bulbs, and plastic bin scoops are considered maintenance items and are not covered under the standard warranty.
- Consequential Loss: Scotsman is not responsible for the cost of "replacement ice" or lost revenue due to machine downtime.
About Scotsman
Key Features of Scotsman UC2024SWX-1 24" Undercounter Ice Maker 230 lb
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