Scotsman HID525WBX-1 Meridian™ 21.25" 500 lb Nugget Ice Dispenser
Scotsman HID525WBX-1 Meridian™ Ice & Water Dispenser
Experience superior ice production and sanitation with the Scotsman HID525WBX-1 Meridian™ Ice & Water Dispenser. This water-cooled unit is an ideal solution for healthcare facilities, offices, and breakrooms, delivering soft, chewable H2 Nugget Ice and fresh water with a simple push of a button. Its compact, space-saving design houses a powerful system capable of producing up to 500 pounds of ice daily, ensuring you never run out during peak hours. The 25 lb storage bin provides ample capacity for immediate needs. Engineered for reliability and ease of use, this dispenser features a durable stainless steel exterior and critical components, enhanced with AgION™ antimicrobial protection to inhibit microbe growth. Maintenance is streamlined with sealed, maintenance-free bearings and easily removable components for cleaning. The SmoothStream™ water dispensing technology minimizes splashing, keeping your service area clean and safe. Assembled in the USA and utilizing eco-friendly R290 refrigerant, the Meridian™ dispenser combines top-tier performance with a commitment to quality and environmental responsibility.
Key Features:
- High-Capacity Production: Produces up to 500 lbs of H2 Nugget Ice per 24 hours (400 lb AHRI certified) with a 25 lb built-in storage bin.
- Water-Cooled System: Ensures efficient and quieter operation, ideal for various indoor environments.
- Sanitary & Safe: Features push-button dispensing, AgION™ antimicrobial protection, and a sealed, maintenance-free refrigeration system to ensure ice is always clean and safe.
- User-Friendly Design: An enlarged 11-inch dispensing area accommodates various container sizes, while SmoothStream™ technology prevents splashing.
- Durable & Easy to Maintain: Constructed with a stainless steel exterior, evaporator, and auger. Removable bin, spouts, and sink allow for effortless cleaning.
- Advanced Serviceability: Equipped with a unit-specific QR code for quick access to service manuals and a USB port for fast software updates.
- Eco-Friendly: Utilizes natural R290 refrigerant, reducing environmental impact.
Scotsman HID525WBX-1 Meridian™ 21.25" 500 lb Nugget Ice Dispenser Specifications
Scotsman Ice Systems is a global leader in commercial ice machine technology and is now a cornerstone brand of the Ali Group, following its acquisition of Welbilt. In the Canadian market, Scotsman is supported by a robust national infrastructure with primary distribution and technical oversight centralized in Mississauga, Ontario, and regional logistics hubs in Calgary, Alberta, and Montreal, Quebec.
Shipping
Scotsman units are precision-engineered refrigeration systems. Because they contain delicate evaporators and high-performance compressors, they are handled with specialized care to ensure mechanical integrity upon arrival.
- Fulfillment Hubs: Most Canadian inventory for the Prodigy Plus® and Essential Ice® series is dispatched from the Mississauga central hub. Western Canadian orders are frequently fulfilled via the Calgary regional warehouse to reduce transit times.
- Lead Times: Standard "in-stock" modular heads and undercounter units are typically processed and shipped within 2 to 4 business days. Specialized industrial flakers or high-capacity nugget machines may have lead times of 6 to 10 weeks if coming from US-based manufacturing.
- Logistics: Units are shipped upright, crated, and secured to reinforced skids via professional LTL (Less-Than-Truckload) carriers.
- Inspection Requirement: A thorough inspection is mandatory. Any damage to the exterior stainless steel, water inlets, or "Tip-N-Tell" indicators (which show if the unit was tilted) must be noted on the bill of lading to protect your freight claim rights.
Warranty
Scotsman’s warranty is among the most comprehensive in the industry, reflecting the durability of their "smart" ice-making technology.
- Prodigy Plus® Coverage: These premium units typically carry a 3-year parts and labour warranty on all components.
- Extended Component Protection: The evaporator (the heart of the machine) is backed by a 5-year parts and labour warranty, while the compressor and condenser carry a 5-year parts warranty (labour covered for the first 3 years).
- Essential Ice® Coverage: These smaller, high-value units generally carry a 3-year parts and labour warranty.
- Service Authorization: All repairs must be performed by a factory-authorized service agent and pre-approved by the Scotsman/Welbilt service department to maintain coverage.
Service & Support
The merger into the Ali Group has unified Scotsman’s support with one of the largest service networks in North America.
- Authorized Technicians: Field service is provided by a national network of CFESA-certified technicians. In Canada, major providers like Heritage Service Group and Key Food Equipment serve as primary warranty authorized agents.
- Parts Availability: Parts Town Canada acts as the master distributor for genuine OEM Scotsman parts. Significant inventory is maintained in Ontario and Alberta to ensure next-day availability for critical items like water pumps, sensors, and control boards.
- AutoAlert™ Diagnostics: Most modern Scotsman units feature external indicator lights that communicate the machine's operating status and alert staff when it’s time to descale or sanitize, reducing unnecessary service calls.
Exceptions and Exclusions
- Water Quality: Damage caused by scale buildup or "slime" due to poor water quality is the #1 cause of failure and is not covered by warranty. A manufacturer-approved water filtration system (like those from Everpure) is highly recommended.
- Cleaning Neglect: The warranty does not cover labor for cleaning or sanitizing the machine. Failure to clean the condenser coil every 30 to 90 days can lead to compressor failure, which may result in a denied claim.
- Environmental Factors: Operating the machine in ambient temperatures exceeding 100°F (38°C) or in unventilated "closet" installations will void the performance guarantee.
- Consumables: Water filters, light bulbs, and plastic bin scoops are considered maintenance items and are not covered under the standard warranty.
- Consequential Loss: Scotsman is not responsible for the cost of "replacement ice" or lost revenue due to machine downtime.
About Scotsman
Key Features of Scotsman HID525WBX-1 Meridian™ 21.25" 500 lb Nugget Ice Dispenser
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