Scotsman HID525AWX-1 23.25"W 500 Lb. Nugget Ice Maker Dispenser
Scotsman HID525AWX-1 Meridian™ Touchfree® Ice & Water Dispenser
Experience the pinnacle of sanitation and convenience with the Scotsman HID525AWX-1 Meridian™ Ice and Water Dispenser. This wall-mounted unit is specifically designed for environments where hygiene is paramount, featuring Touchfree® infrared dispensing to eliminate cross-contamination. It produces Scotsman's signature H2 Nugget Ice—a soft, chewable, slow-melting ice that is perfect for beverages. With a robust production capacity of up to 500 lbs per day and a 25 lb storage bin, this dispenser is ideal for healthcare, hospitality, and office settings. The air-cooled, self-contained refrigeration system uses environmentally friendly R-290 refrigerant. The unit boasts a durable stainless steel exterior, evaporator, and auger, ensuring longevity and ease of cleaning. Maintenance is simplified with sealed, maintenance-free bearings, a removable bin, and a front-accessible air filter. Enhanced features like SmoothStream™ water dispensing to reduce splashing, an enlarged 11" dispensing area, and AgION™ antimicrobial protection on key components make the HID525AWX-1 a reliable and user-friendly choice for any commercial application.
- Production Capacity: Produces up to 500 lbs of H2 Nugget Ice per 24 hours (365 lb AHRI certified).
- Hygienic Operation: Touchfree® infrared sensor for sanitary ice and water dispensing.
- Antimicrobial Protection: AgION™ silver-based antimicrobial is integrated into key components to inhibit microbe growth.
- Compact & Convenient: Space-maximizing wall-mounted design with a 25 lb storage bin.
- Durable Construction: Features a stainless steel evaporator, auger, and exterior for lasting durability and easy maintenance.
- User-Friendly: Enlarged 11" dispensing area, removable spouts, and intuitive LED diagnostic lights for simplified service.
- Eco-Friendly: Utilizes R-290, a natural and environmentally friendly refrigerant.
Scotsman HID525AWX-1 23.25"W 500 Lb. Nugget Ice Maker Dispenser Specifications
Scotsman Ice Systems is a global leader in commercial ice machine technology and is now a cornerstone brand of the Ali Group, following its acquisition of Welbilt. In the Canadian market, Scotsman is supported by a robust national infrastructure with primary distribution and technical oversight centralized in Mississauga, Ontario, and regional logistics hubs in Calgary, Alberta, and Montreal, Quebec.
Shipping
Scotsman units are precision-engineered refrigeration systems. Because they contain delicate evaporators and high-performance compressors, they are handled with specialized care to ensure mechanical integrity upon arrival.
- Fulfillment Hubs: Most Canadian inventory for the Prodigy Plus® and Essential Ice® series is dispatched from the Mississauga central hub. Western Canadian orders are frequently fulfilled via the Calgary regional warehouse to reduce transit times.
- Lead Times: Standard "in-stock" modular heads and undercounter units are typically processed and shipped within 2 to 4 business days. Specialized industrial flakers or high-capacity nugget machines may have lead times of 6 to 10 weeks if coming from US-based manufacturing.
- Logistics: Units are shipped upright, crated, and secured to reinforced skids via professional LTL (Less-Than-Truckload) carriers.
- Inspection Requirement: A thorough inspection is mandatory. Any damage to the exterior stainless steel, water inlets, or "Tip-N-Tell" indicators (which show if the unit was tilted) must be noted on the bill of lading to protect your freight claim rights.
Warranty
Scotsman’s warranty is among the most comprehensive in the industry, reflecting the durability of their "smart" ice-making technology.
- Prodigy Plus® Coverage: These premium units typically carry a 3-year parts and labour warranty on all components.
- Extended Component Protection: The evaporator (the heart of the machine) is backed by a 5-year parts and labour warranty, while the compressor and condenser carry a 5-year parts warranty (labour covered for the first 3 years).
- Essential Ice® Coverage: These smaller, high-value units generally carry a 3-year parts and labour warranty.
- Service Authorization: All repairs must be performed by a factory-authorized service agent and pre-approved by the Scotsman/Welbilt service department to maintain coverage.
Service & Support
The merger into the Ali Group has unified Scotsman’s support with one of the largest service networks in North America.
- Authorized Technicians: Field service is provided by a national network of CFESA-certified technicians. In Canada, major providers like Heritage Service Group and Key Food Equipment serve as primary warranty authorized agents.
- Parts Availability: Parts Town Canada acts as the master distributor for genuine OEM Scotsman parts. Significant inventory is maintained in Ontario and Alberta to ensure next-day availability for critical items like water pumps, sensors, and control boards.
- AutoAlert™ Diagnostics: Most modern Scotsman units feature external indicator lights that communicate the machine's operating status and alert staff when it’s time to descale or sanitize, reducing unnecessary service calls.
Exceptions and Exclusions
- Water Quality: Damage caused by scale buildup or "slime" due to poor water quality is the #1 cause of failure and is not covered by warranty. A manufacturer-approved water filtration system (like those from Everpure) is highly recommended.
- Cleaning Neglect: The warranty does not cover labor for cleaning or sanitizing the machine. Failure to clean the condenser coil every 30 to 90 days can lead to compressor failure, which may result in a denied claim.
- Environmental Factors: Operating the machine in ambient temperatures exceeding 100°F (38°C) or in unventilated "closet" installations will void the performance guarantee.
- Consumables: Water filters, light bulbs, and plastic bin scoops are considered maintenance items and are not covered under the standard warranty.
- Consequential Loss: Scotsman is not responsible for the cost of "replacement ice" or lost revenue due to machine downtime.
About Scotsman
Key Features of Scotsman HID525AWX-1 23.25"W 500 Lb. Nugget Ice Maker Dispenser
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