Dorégrill NEOGRILL N2 DOUBLE STACK 48-Chicken Electric Rotisserie Oven

1515 Design & Manufacturing is the exclusive North American importer and distributor for Doregrill, the premier French manufacturer of high-performance rotisserie ovens and heated displays. While their North American headquarters is in Inglewood, California, they support a massive footprint across Canada, particularly within high-end grocery chains like Whole Foods and premium rotisserie-focused restaurants.

Shipping

1515 Design acts as the gateway for Doregrill’s French-engineered equipment into Canada. Because these units are specialized industrial machines—often featuring integrated self-cleaning systems or gas-infrared technology—they are fulfilled as high-precision, heavy-duty freight.

• Factory Fulfillment: While standard parts and specific popular models (like the MAG or MAGFLAM series) may be staged in North American distribution hubs such as Mississauga or Brampton for Canadian clients, many units are imported directly from the Doregrill factory in France.
• Production Lead Times: Custom-configured rotisseries or those with specialized finishes typically have a lead time of 8 to 12 weeks to account for manufacturing in France and international sea freight.
• Logistics and Crating: To protect the tempered glass doors, ceramic infrared burners, and sensitive motor assemblies, all rotisseries are shipped in heavy-duty wooden crates and secured to reinforced skids for LTL (Less-Than-Truckload) transport.
• Inspection Requirement: Due to the high value and sensitive glass components of Doregrill units, a meticulous inspection is mandatory upon arrival. Any evidence of transit damage must be documented on the carrier's bill of lading to preserve freight claim rights, as the manufacturer's warranty does not cover shipping damage.

Warranty

1515 Design facilitates the manufacturer warranty for Doregrill equipment, ensuring that Canadian operators are protected by European engineering standards.

• Standard Coverage: Most new Doregrill rotisseries and heated displays carry a 1-year limited parts and labour warranty from the date of purchase or installation.
• Component Protection: The warranty covers the internal drive motors, infrared burners, and electronic control boards against defects in materials and workmanship.
• Service Coordination: Warranty claims and technical service in Canada are managed through authorized service partners. In Ontario, these are typically coordinated through the Mississauga/GTA service network to ensure rapid response.
• Maintenance Clause: To maintain valid warranty coverage, the unit must be operated and cleaned daily according to the technical manual. Many operators choose to participate in 1515 Design’s specialized biannual preventative maintenance program.

Service & Support

Technical support for 1515 Design is focused on the specialized mechanics of spit-roast cooking and display temperature management.

• Authorized Technicians: Repairs and warranty work are performed by factory-trained technicians who specialize in French rotisserie engineering, particularly the precise alignment of drive chains and motor gearboxes.
• Parts Availability: A robust inventory of genuine Doregrill OEM parts—including spits, baskets, motor assemblies, and high-temperature seals—is maintained in North American hubs to reduce downtime for Canadian supermarkets and delis.
• Maintenance Programs: 1515 Design offers a unique "Night Service" maintenance program for grocery stores, where technicians perform deep cleanings and component checks during off-hours to prevent operational disruptions.

Exceptions and Exclusions

To keep the warranty in effect, equipment must be maintained to rigorous hygiene and operational standards.

• Improper Cleaning: Damage to the motor housing or control panels caused by high-pressure hosing or "flooding" the unit is explicitly excluded. Only the designated removable parts and the self-cleaning cycle (on applicable models) should be used for sanitation.
• Daily Residue: Failures caused by a buildup of polymerized grease or carbonized chicken drippings on the burners or drive gears are considered maintenance issues rather than manufacturing defects.
• Improper Utilities: Failures caused by incorrect gas pressure (for MAGFLAM models) or incorrect electrical phase/voltage (for electric units) are not covered.
• Wearable Items: Components that naturally degrade, such as light bulbs, glass door gaskets, and scraper blades, are considered maintenance items.
• Non-Original Parts: The use of third-party motors, burners, or spits will void the manufacturer's warranty and release the distributor from liability.
• Freight Damage: Any damage sustained during transportation is a freight matter. Visible damage to the crate or glass must be documented with the carrier at the time of delivery to facilitate a claim.