Follett 12CI414A-S Symphony Plus 16.12"W Ice & Water Dispenser

Follett Products, LLC has functioned as a premier global authority in ice management and water dispensing technology since its founding in 1948. Based in Easton, Pennsylvania, the company operates as a key division of The Middleby Corporation. In 2026, Follett remains a cornerstone of Middleby’s strategic shift toward becoming a "pure-play" commercial foodservice leader, following the conglomerate's divestment of its residential and food processing segments. Follett serves as a primary infrastructure provider for healthcare, foodservice, and the "workplace of the future," defining itself through the engineering of proprietary ice textures and remote delivery logistics.

The brand's technical identity is defined by its mastery of Chewblet® ice and the decoupling of ice production from the point of service. A primary engineering hallmark is RIDE® (Remote Ice Delivery Equipment) technology. This system allows the ice machine to be located up to 75 feet away from the dispenser, transporting ice through a flexible tube. This "out of the way" infrastructure improves front-of-house aesthetics, reduces noise at the counter, and simplifies sanitation by removing the heat-generating compressor from the dining or patient care area.

Innovation at Follett is concentrated on scale mitigation and antimicrobial surface science. Key technical pillars across the portfolio include:

• Horizon Elite™ Scale Inhibition: A revolutionary design that quarantines and expels scale-producing dissolved solids before they can build up on the evaporator. This reduces the need for expensive water filtration and descaling by up to 50%, a critical advantage in regions with "hard" water.
• IoT "Open Kitchen" Integration: In alignment with Middleby’s 2026 digital ecosystem, Follett units utilize the Open Kitchen™ platform for real-time telemetry, remote diagnostics, and predictive maintenance, allowing facility managers to monitor ice levels and sanitization cycles via a centralized dashboard.
• Agion® Antimicrobial Protection: The integration of silver-based antimicrobial agents into key ice and water contact components to inhibit the growth of biofilm and bacteria, an industry standard in high-stakes healthcare environments.
• Symphony Plus™ Sanitation: Featuring "SensorSAFE" infrared dispensing to eliminate physical contact points, paired with an automated flush cycle that ensures the water reservoir remains free of stagnant minerals.

The product portfolio is strategically categorized by ice volume and specialized dispensing needs:

• Chewblet & Micro Chewblet Machines: Ranging from the compact Maestro Plus™ (425 lbs/day) to the high-capacity Horizon Elite series (up to 2,000 lbs/day), producing the industry’s most popular "nugget" ice.
• Symphony Plus™ Dispensers: The flagship series for healthcare and office breakrooms, offering ice and water dispensing in countertop, wall-mount, and freestanding configurations.
• Ice Transport Systems (ITS): Heavy-duty, elevated storage bins that utilize gravity to dispense ice into carts, eliminating the need for manual scooping and reducing the risk of back injuries and cross-contamination.
• Ice Pro™ Bagging Stations: Semi-automatic systems designed for high-volume retail and stadium environments, capable of bagging and sealing ice with minimal labor.

The strategic value of Follett lies in its "Health-First" engineering. By maintaining its manufacturing and R&D in Pennsylvania, the brand ensures strict quality control that meets both NSF and medical-grade standards. Supported by Middleby’s global service network, Follett provides a high-yield foundation for operations seeking to maximize beverage profits through superior ice quality while minimizing the long-term costs of descaling and labor-intensive sanitation.