Cookshack SM360 550 lbs. Commercial Electric SmartSmoker® Oven
Cookshack SM360 SmartSmoker® Electric Smoker Oven
Elevate your barbecue game and boost your profits with the Cookshack SM360 SmartSmoker® Oven, the brand's most popular commercial electric smoker. Engineered to work around the clock, this high-capacity oven is perfect for operations that specialize in smoked or barbecued foods. With the ability to handle up to 550 lbs. of heavy cuts per load, the SM360 delivers consistent, high-quality results every time. Its efficient design combines powerful electric heating with real wood chunks to produce authentic, delicious smoky flavor without the hassle of traditional smokers.
The SM360 is built for durability and ease of use. The tough, double-walled stainless steel construction with 850°F Spin-Glas® insulation ensures maximum heat retention while keeping the exterior cool to the touch. At the heart of this smoker is the advanced IQ6 digital controller, featuring WiFi and Bluetooth connectivity, 8 programmable presets, and a convenient USB port for data logging. This allows for precise control over the cooking process, from 3-stage cooking options to setting a desired internal meat temperature with the optional probe for perfect results. The unit comes complete with everything you need to get started, including 28 shelves, a wood box, casters for mobility, and a starter spice kit.
- Large Capacity: Smokes up to 550 lbs. of pork butts, 500 lbs. of brisket, or 270 lbs. of ribs per load.
- Advanced Controls: Features a digital IQ6 controller with WiFi, Bluetooth, 8 programmable presets, and a large LCD display for precise cooking management.
- Durable Construction: Double-walled stainless steel body with high-temperature Spin-Glas® insulation for superior heat retention and efficiency.
- Consistent Heat: Powered by four 1500-watt heating elements that operate only when the door is fully closed, ensuring safety and energy efficiency.
- Complete Package: Includes 28 nickel-plated grills, side racks, a wood box with handle, casters, 20 lbs. of wood, a spare heating element, and a Cookshack Spice Kit.
Cookshack SM360 550 lbs. Commercial Electric SmartSmoker® Oven Specifications
Shipping
All Cookshack commercial products ship free directly from the manufacturer’s production facility in Ponca City, Oklahoma. As a pioneer in the "set-it-and-forget-it" smoker industry, Cookshack produces specialized electric smokers, pellet-fired smokers (Fast Eddy's series), and charbroilers. Because these units are heavy-duty—often featuring double-walled stainless steel and thick insulation—they are shipped via specialized freight carriers. Every shipment is professionally crated and fully insured to protect the digital IQ controllers and heating elements during transit. Standard shipping ensures these high-performance smokers reach professional BBQ pits, restaurants, and catering operations across Canada.
Warranty
Cookshack commercial equipment is backed by a tiered manufacturer warranty that balances immediate support with long-term parts protection.
Standard Protection
- 90-Day Full Parts and Labour Warranty from the date of original sale. This initial period covers any manufacturing defects, including heating elements, wood pellet burners, and electronic controllers.
- 2-Year Limited Parts Warranty following the initial 90 days. This covers replacement parts for an additional 21 months to ensure the structural and mechanical integrity of the smoker.
To validate this warranty, the equipment must be registered with Cookshack within 30 days of purchase. This coverage is exclusive to the original purchaser and ensures that high-volume smokehouses have the parts support needed for consistent production.
Service & Support
Warranty and technical service are coordinated directly through Cookshack’s factory technical support team. Because Cookshack smokers are designed for simplicity and reliability, many issues can be diagnosed over the phone. For on-site repairs, Cookshack works with a network of authorized service agents. To initiate a claim or request technical assistance, users should have their model number and serial number ready. Using authorized technicians and genuine Cookshack OEM parts is mandatory to maintain the validity of the manufacturer’s warranty.
Exceptions & Exclusions
Warranty coverage is strictly contingent upon the equipment being installed and operated according to the factory recommendations. Specific exclusions include:
- Residential vs. Commercial: The warranty is void if a residential-rated unit (such as the SM009-2 or PG500) is used in a commercial or professional setting.
- Maintenance & Cleaning: Damage resulting from a failure to clean out ash, grease, or charred remains—which can lead to grease fires or airflow issues—is not covered.
- Operational Misuse: Damage caused by using unapproved wood pellets (with binders or chemicals), improper electrical supply, or unauthorized modifications to the IQ controller will void the warranty.
- Cosmetic Damage: Scratches or dents that do not impact the functionality of the oven are typically not covered under the limited warranty.
- Documentation: Freight damage must be clearly noted on the bill of lading at the time of delivery to be eligible for a replacement or repair claim.
About Cookshack
Key Features of Cookshack SM360 550 lbs. Commercial Electric SmartSmoker® Oven
Backed by Ancaster Food Equipment
ChefStop Is New. The Experience Behind It Isn’t.
ChefStop was built to make buying commercial foodservice equipment easier online, backed by the team behind Ancaster Food Equipment. Watch customer stories from businesses that have worked with the equipment experts behind the brand.
See It In Action
Watch our brand story to discover how ChefStop has been Canada’s trusted partner for commercial kitchen equipment since 1985. Learn about our commitment to quality, service, and supporting foodservice professionals across the country.
- Trusted by restaurants and operators nationwide
- Expert guidance and dedicated support
- Premium equipment from leading manufacturers
Need Help Choosing Equipment?
Our commercial kitchen specialists are here to help you find the right equipment for your space, budget, and workflow.