Univex S00003451 Cutter Group 14 Section for DR14 Dough Divider

Shipping

Univex commercial mixers and food preparation equipment are distributed through a logistical network designed to support professional kitchens across Canada. In accordance with the standard regional distribution model, equipment typically ships from the closest regional stocking hub—either Vancouver, British Columbia, or Toronto, Ontario—based on model availability and the proximity to the delivery site. High-demand items, such as the SRM series planetary mixers and 12-inch slicers, are frequently maintained in these Canadian centers for rapid fulfillment. Larger specialized units, such as industrial spiral mixers and rotating rack ovens, ship directly from the primary manufacturing headquarters in Salem, New Hampshire, to ensure factory-direct quality control and alignment with the latest technical specifications.

As high-mass industrial appliances, all Univex units are professionally crated and secured to heavy-duty wooden skids for transit. These units are transported via specialized LTL (Less-Than-Truckload) freight carriers. Because many professional-grade units originate from the United States, they are subject to customs clearance at the Canadian border. It is critical to perform a comprehensive inspection of the equipment immediately upon arrival, and any evidence of transit-related damage must be documented on the carrier's bill of lading to preserve the right to a freight claim.

Warranty

Univex provides a tiered manufacturer warranty that reflects the rugged engineering and reliability of their American-made machinery. The coverage is designed to protect operators against defects in materials and workmanship under normal commercial use.

• Planetary Mixers: Most SRM series planetary mixers feature an industry-leading 2-year on-site parts and labour warranty from the date of purchase.
• Standard Equipment: Spiral mixers, premium slicers, ovens, and dough processors are typically covered by a 1-year on-site parts and labour warranty.
• Economy and Small Prep: Light-duty slicers (such as the 4612 model), Panini presses, and hand mixer drive units carry a 1-year carry-in parts and labour warranty.
• PTO Attachments: Power Take-Off attachments, including meat grinders and vegetable slicers, are covered by a 6-month carry-in warranty.
• Accessories: Mixer attachments such as dough hooks, wire whips, and batter beaters carry a 90-day return-to-factory warranty.

The warranty period begins on the date of purchase. Any warranty service must be performed during regular business hours (8:00 a.m. to 5:00 p.m. local time, Monday through Friday) to be eligible for coverage.

Service & Support

Technical service and warranty repairs are facilitated through an extensive national network of over 100 factory-authorized service providers across Canada. Because Univex equipment utilizes high-torque gear-driven systems and precision safety interlocks, all internal repairs must be performed by authorized technicians to maintain the safety and integrity of the unit. Authorized distribution hubs in Vancouver, British Columbia, and Toronto, Ontario, maintain a robust inventory of genuine OEM parts—including belts, gears, and electronic control boards—to facilitate rapid response times and minimize kitchen downtime. Univex also provides a 24/7/365 technical hotline to assist operators and service agents with troubleshooting and operational guidance.

Exceptions and Exclusions

Warranty protection is strictly contingent upon the equipment being operated and maintained according to the provided technical manuals. Specific exclusions include:

• Normal Wear Parts: Components that naturally wear down through consistent use, such as belts, blades, fuses, and shear pins, are considered consumable items and are not covered under the primary warranty.
• Service Travel: On-site labour coverage is typically limited to a 50-mile (80-kilometer) radius from the nearest authorized service agency; travel charges beyond this distance or overtime premiums are not covered.
• Cleaning and Maintenance: Damage resulting from a failure to follow prescribed cleaning protocols—particularly the use of pressure washers or steam cleaners on electrical components—is not a manufacturing defect and is not covered.
• Misuse and Installation: Issues arising from improper voltage, incorrect installation, or using the equipment for non-food applications are explicitly excluded from coverage.
• Transit Damage: Any damage sustained during transportation is a freight matter rather than a manufacturer warranty issue. Visible damage to the crate or unit must be documented with the carrier at the time of delivery to facilitate a claim.