Boska 851110 Raclette Machine 11.96''W Compact Carbon Steel Grill

Shipping

All Boska products ship from the primary North American distribution center located in the United States. As a world-renowned Dutch specialist in cheese-ware and professional food tools, Boska offers a specialized range of cheese slicers, curlers, and industrial cutting machines. Because these orders are cross-border shipments, they are handled via specialized parcel services or international freight carriers depending on the weight and volume of the equipment. Every shipment is professionally packaged to protect precision blades, marble boards, and electronic components during transit. Standard shipping ensures that these premium tools reach Canadian deli counters, restaurants, and retail stores efficiently from the US warehouse.

Warranty

Boska provides an industry-leading warranty program that reflects their commitment to "Quality = Sustainability." The coverage is tiered based on the product category:

Lifetime Guarantee

Most of Boska’s core manual "Food Tools"—including many cheese slicers, graters, and knives—are eligible for a lifetime warranty. To activate this coverage, the product must be registered with Boska within 30 days of purchase. This guarantee ensures the tool is free from manufacturing defects for the duration of its useful life.

10-Year Professional Warranty

Select professional-grade equipment, including specific Parmesan knives and HACCP-certified tools, carries a standard 10-year warranty. This is designed for high-volume commercial environments where durability is paramount.

2-Year Electronic & Consumable Warranty

For products involving electronic components (such as electric fondue sets or raclettes) and limited-life items like Toastabags, a 2-year warranty applies. This covers electrical malfunctions and manufacturing defects under normal commercial use.

Service & Support

Warranty and technical service are coordinated through Boska’s North American support team. Because many Boska products are precision manual tools, support often focuses on replacement parts or unit exchanges. For industrial cheese cutting machines, technical assistance is available to guide users through maintenance and troubleshooting. To initiate a claim, users should have their model and serial number (if applicable) and proof of purchase ready. Using genuine Boska replacement parts, such as authentic cutting wires or blades, is required to maintain the validity of the lifetime or 10-year warranty.

Exceptions & Exclusions

Warranty coverage is strictly contingent upon the equipment being used and maintained according to Boska’s guidelines. Specific exclusions include:

• Professional Wear & Tear: While the frames are warrantied, cutting wires and blades are considered wear items. The warranty does not cover the natural dulling of blades or the snapping of wires due to high-volume use.
• Accidental Breakage: Damage to ceramic, glass, or marble components resulting from dropping the product or impact is not covered.
• Improper Cleaning: Damage caused by using harsh chemicals or failing to follow "Hand Wash Only" instructions for specific materials (like wood or non-stick coatings) will void the warranty.
• Misuse: Using a tool for a purpose other than its intended use—such as using a soft-cheese knife for exceptionally hard aged cheeses—is not covered.
• Documentation: All freight damage and brokerage discrepancies must be noted at the time of delivery to be eligible for a replacement claim.