Howard McCray SC-OD35E-4-SL-B 51"W Self-Contained Open Merchandiser

Shipping

Howard-McCray equipment is manufactured in the United States and fulfilled for Canadian customers through a combination of factory-direct shipping and regional staging. Because Howard-McCray specializes in customizable "endless" display designs and specific color finishes, most units are built-to-order rather than held in local stock.

• Production Lead Times: Due to the custom-engineered nature of refrigerated display cases, lead times generally range from 8 to 12 weeks for production and international transport to Canada.
• Logistics and Crating: To protect the extensive glass panels and precision-aligned display shelving, all units are professionally crated and secured to reinforced skids for LTL (Less-Than-Truckload) freight.
• Regional Hubs: Distribution and customs brokerage are typically coordinated through the Calgary and Mississauga hubs to ensure streamlined delivery across all provinces.
• Inspection Requirement: It is mandatory to perform a meticulous inspection upon delivery. Because of the high risk of glass breakage and structural misalignment during transit, any damage must be documented on the carrier's bill of lading immediately to preserve freight claim rights, as the manufacturer's warranty does not cover shipping damage.

Warranty

Howard-McCray provides a manufacturer warranty designed to support the reliability of retail display environments. The warranty is strictly commercial and is non-transferable.

• Standard Coverage: New refrigerated units carry a 1-year limited parts and labour warranty from the date of original installation or 15 months from the date of shipment, whichever occurs first.
• Compressor Protection: The sealed refrigeration system includes an additional 5-year warranty on the compressor part, providing long-term security for the most critical mechanical component.
• Professional Installation: To maintain valid coverage, the unit must be installed and started up by a commercially qualified refrigeration company in accordance with the provided instruction packet.
• Component Integrity: The warranty covers mechanical and electronic parts, including fan motors, control boards, and thermostats, that fail due to manufacturing defects.

Service & Support

Technical support for Howard-McCray in Canada is centralized through Western Refrigeration and a network of authorized service partners such as Heritage Service Group.

• Authorized Technicians: Repairs and warranty work are performed by factory-authorized technicians who are trained in the specific airflow designs and temperature management systems unique to Howard-McCray cases.
• Parts Availability: A robust inventory of genuine OEM replacement parts—including specialized door gaskets, evaporator coils, and LED lighting components—is maintained through the Calgary and Mississauga hubs to minimize downtime for Canadian retailers.
• Technical Consultations: Support is available to assist facility managers with ensuring proper installation clearances and electrical requirements, particularly for remote-cooled systems.

Exceptions and Exclusions

To keep the manufacturer's warranty in effect, equipment must be operated and maintained according to the rigorous standards outlined in the warranty packet.

• Condenser Cleaning: Failure to clean the condenser coils routinely (ideally on a weekly basis) is the leading cause of compressor failure and is a specific grounds for voiding the warranty.
• Food and Product Loss: Howard-McCray assumes no responsibility for economic loss, profit loss, or product spoilage claims resulting from refrigeration failure, regardless of the cause.
• Improper Utilities: Failures caused by incorrect electrical voltage, power surges, or the use of extension cords are explicitly excluded.
• Wearable Items: Components that naturally wear through high-volume use, such as light bulbs, door gaskets, and glass shelves, are considered maintenance items and are generally not covered.
• Environmental Factors: Damage caused by operating the equipment in non-climate-controlled environments or areas with inadequate ventilation/clearance is not covered.
• Freight Damage: Any damage sustained during transportation is the responsibility of the carrier. Visible or concealed damage must be reported to the carrier at the time of delivery to facilitate a claim.