Bluelava BLGM12-20D 12"W Heavy Duty Countertop Gas Griddle

Shipping

Blue Lava equipment is fulfilled for the Canadian market primarily through the central distribution hub in Calgary. By maintaining a large domestic inventory of cooking units, Western Refrigeration ensures that high-demand items like gas fryers and countertop ranges can be dispatched quickly to professional kitchens across the country.

• Primary Hub: The Calgary warehouse serves as the main distribution point for Blue Lava equipment. While staging facilities in Mississauga may assist with regional demand, the core inventory and administrative logistics for the cooking line are centralized in Calgary.
• Lead Times: Standard in-stock items, such as the BLF series fryers and BLHP hot plates, are typically processed and dispatched from the Calgary hub within 1 to 3 business days. For specialized configurations or high-volume project orders, lead times for factory shipments generally range from 6 to 10 weeks.
• Logistics and Handling: Because Blue Lava units feature heavy cast iron components and precision gas manifolds, all equipment is professionally crated and secured to reinforced skids for LTL (Less-Than-Truckload) transport.
• Inspection Requirement: It is mandatory to perform a thorough inspection upon delivery. Any evidence of transit damage—such as structural misalignment or dented stainless steel—must be documented on the carrier's bill of lading to preserve the right to a freight claim, as the manufacturer's warranty does not cover damage sustained during shipping.

Warranty

Blue Lava provides a manufacturer warranty that underscores the durability of their "Hot Zone" technology. The coverage is focused on maintaining the structural and mechanical integrity of the equipment in high-heat environments.

• Standard Coverage: Most Blue Lava cooking equipment—including ranges, charbroilers, and hot plates—carries a 1-year limited parts and labour warranty from the date of sale or 15 months from the date of shipment, whichever occurs first.
• Fryer Tank Protection: Blue Lava fryers feature an extended 5-year limited warranty on the stainless steel oil tank, reflecting the high-durability construction of their three-tube burner systems.
• Warranty Registration: To maintain valid coverage, the warranty must be registered online or via the provided warranty card within 15 days of installation. Failure to register within this window may void the warranty.
• Parts Replacement: Under this warranty, the manufacturer’s obligation is limited to repairing or replacing parts that are proven to be defective upon factory examination.

Service & Support

Technical service for Blue Lava is coordinated through Western Refrigeration’s national service infrastructure, providing a single point of contact for Canadian operators.

• Factory-Trained Technicians: Warranty repairs and technical service are performed by certified technicians who are specifically trained in Blue Lava’s gas-infrared technology and manual control systems.
• Parts Availability: The Calgary headquarters maintains a comprehensive inventory of genuine OEM replacement parts—including gas valves, pilot assemblies, burners, and thermostat probes—to ensure rapid turnarounds and minimize kitchen downtime.
• Installation Support: Support is available to ensure that equipment is installed according to factory specifications, including proper gas pressure adjustments and ventilation clearance, which are critical for optimal performance.

Exceptions and Exclusions

To maintain the validity of the warranty, the equipment must be operated and maintained according to professional culinary standards.

• Improper Installation: Failures caused by incorrect gas pressure, improper gas type conversion, or inadequate ventilation are explicitly excluded. Installation by a licensed gas technician is mandatory.
• Maintenance and Cleaning: Damage resulting from the buildup of carbon, grease, or food debris—particularly on the burners or pilot lights—is considered a maintenance issue and is not a manufacturing defect.
• Improper Utilities: Failures caused by incorrect electrical voltage (for electronic components) or a lack of proper grounding are not covered.
• Misuse and Abuse: Structural damage caused by physical impact or the use of improper cleaning chemicals that degrade the stainless steel or cast iron components is not covered.
• Wearable Items: Components that naturally wear down through consistent use, such as light bulbs, thermocouples, and pilot tips, are considered maintenance items and are generally not covered.
• Freight Damage: Any damage sustained during transportation is a freight matter. Visible damage to the crate or unit must be documented with the carrier at the time of delivery to facilitate a claim with the logistics provider.