ATOSA CTD-3ST 18-1/8"W Countertop Glass Door Refrigerator Merchandiser

Shipping

Atosa equipment is fulfilled for Canadian customers through a domestic warehouse network that includes major hubs in Eastern and Western Canada. By maintaining regional stock, Atosa ensures that high-demand units—such as reach-in refrigerators, prep tables, and gas ranges—can be delivered efficiently without the delays associated with cross-border transit from their international manufacturing facilities.

• Fulfillment Hubs: Orders for Eastern Canada are typically dispatched from regional distribution centers in the Greater Toronto Area, specifically Mississauga and Brampton, while Western Canada is served through hubs in Edmonton and Vancouver.
• Lead Times: Standard in-stock items are generally processed and dispatched within 2 to 5 business days. For specialized industrial equipment or custom-ordered stainless steel fabrication not held in domestic inventory, lead times generally range from 6 to 10 weeks.
• Logistics and Handling: Because Atosa refrigeration units contain sensitive compressors and high-precision digital controllers, they are professionally crated and secured to heavy-duty skids for LTL (Less-Than-Truckload) freight.
• Inspection Requirement: It is mandatory to perform a thorough visual inspection upon delivery. Any transit-related damage, such as dented stainless steel or compromised door seals, must be documented on the carrier's bill of lading to preserve freight claim rights, as the manufacturer's warranty does not cover shipping damage.

Warranty

Atosa provides one of the most comprehensive warranty programs in the commercial refrigeration industry, designed to support the reliability of their equipment in high-volume kitchens.

• Standard Coverage: Most Atosa commercial refrigeration units carry a 2-year limited parts and labour warranty from the date of original purchase.
• Compressor Protection: The sealed refrigeration system features an additional 5-year warranty on the compressor part, providing a total of five years of security for the unit's most critical mechanical component.
• Cooking Equipment: Atosa gas cooking appliances, such as ranges and deep fryers, typically carry a 1-year limited parts and labour warranty.
• Replacement Policy: Warranty claims are fulfilled through the repair of defective components or, in the case of significant manufacturing flaws within the initial period, the replacement of the unit as determined by an authorized service coordinator.

Service & Support

Technical service for Atosa is facilitated through a robust network of factory-authorized service providers across Canada, coordinated largely through the regional hubs in Mississauga and Edmonton.

• Authorized Technicians: Repairs and warranty-related work are performed by certified technicians who are trained in Atosa’s specific electronic controls and high-efficiency refrigeration systems.
• Parts Availability: A large inventory of genuine OEM replacement parts—including fan motors, thermostats, gaskets, and gas valves—is maintained at the Mississauga distribution center to ensure rapid repair turnarounds for Canadian operators.
• Preventative Maintenance: Support is available to assist facility managers with maintenance scheduling, particularly regarding the specific ventilation and cleaning requirements for their "eco-friendly" R290 refrigerant systems.

Exceptions and Exclusions

To maintain the validity of the warranty, the equipment must be operated and maintained according to professional culinary and refrigeration standards.

• Maintenance Requirements: Failure to clean the condenser coils every 30 to 60 days is the leading cause of compressor failure and is not covered by the warranty.
• Ventilation Clearance: Most Atosa units require at least 3 to 6 inches of clearance on the sides and back for proper airflow. Obstructing this ventilation can lead to overheating and will void the performance guarantee.
• Electrical Standards: Damage caused by using extension cords, incorrect voltage, or a lack of a dedicated grounded outlet is explicitly excluded.
• Environmental Factors: Operating equipment in ambient temperatures exceeding 100°F (38°C) or in non-climate-controlled environments is not covered.
• Wearable Items: Consumables such as light bulbs, door gaskets, and shelf clips are classified as maintenance items and are generally not covered under the primary warranty.