Brema TM250AHC 22.4 Inch 540 lb Air-Cooled Pebble Ice Maker

Shipping

Brema ice machines are engineered in Italy and fulfilled for the Canadian market through Eurodib’s central operations in Boucherville. Because Brema is a high-demand line for the hospitality and clinical sectors, Eurodib typically maintains a significant inventory of popular undercounter and modular units, such as the CB and GB series, to facilitate national distribution.

• Primary Hub: All domestic logistics and administrative operations are centralized in Boucherville. While Eurodib works with a vast network of dealers and regional staging partners across Canada—including significant retail presence in Mississauga and Calgary—the core inventory originates from the Quebec facility.
• Lead Times: Standard in-stock items are generally processed and dispatched within 2 to 5 business days. For specialized industrial configurations or custom-ordered units not held in domestic inventory, international lead times from the Italian factory generally range from 8 to 12 weeks.
• Logistics and Handling: Because ice machines contain sensitive refrigeration systems, precision sprayers, and stainless steel evaporators, all units are professionally crated and secured to reinforced skids for LTL (Less-Than-Truckload) freight.
• Inspection Requirement: It is mandatory to perform a meticulous inspection upon delivery. Any evidence of transit-related damage—such as structural misalignment, compromised door seals, or dented panels—must be documented on the carrier's bill of lading to preserve the right to a freight claim, as the manufacturer's warranty does not cover damage sustained during shipping.

Warranty

Brema provides a manufacturer warranty that underscores the durability and precision of Italian ice-making technology. The coverage is structured to protect professional operators against defects in materials and workmanship.

• Standard Coverage: Most new Brema commercial ice machines carry a 3-year limited parts and labour warranty from the original date of purchase.
• Compressor Protection: The sealed refrigeration system features an extended 5-year warranty on the compressor part, providing long-term security for the most critical mechanical component of the unit.
• Manufacturing Integrity: The warranty covers mechanical and electronic components—including pump motors, thermostats, and control boards—that fail due to proven manufacturing flaws under normal professional operating conditions.
• Replacement Parts: Genuine Brema OEM replacement parts typically carry a 90-day warranty or the balance of the original equipment warranty period.

To maintain valid coverage, all equipment must be installed by a qualified refrigeration technician and operated within the factory-specified ambient temperature and water pressure parameters.

Service & Support

Technical service for Brema is coordinated through Eurodib’s national service infrastructure and an extensive network of authorized service providers across Canada.

• Authorized Technicians: Repairs and warranty-related work are performed by certified technicians who are specifically trained in Brema’s electro-mechanical operations and specialized ice-forming technologies (such as their "sprayer" system).
• Parts Availability: A robust inventory of genuine OEM replacement parts—including sprayers, inlet valves, thermostats, and timers—is maintained at the Boucherville distribution hub to ensure rapid turnarounds for Canadian clients.
• Technical Consultations: Support is available to assist facility managers with ensuring proper installation clearances and water quality requirements, which are critical for maintaining the high-efficiency performance of the machines.

Exceptions and Exclusions

To maintain the validity of the warranty, the equipment must be operated and maintained according to professional refrigeration and hygiene standards.

• Water Quality: Damage resulting from poor water quality, specifically scale buildup or mineral deposits that clog the sprayers or damage the evaporator, is a primary exclusion. The use of an approved water filtration system is highly recommended.
• Maintenance Requirements: Failure to clean the condenser coils every 60 to 90 days or failing to perform regular descaling and sanitization is not a manufacturing defect and is not covered by the warranty.
• Improper Utilities: Failures caused by incorrect electrical voltage, a lack of proper grounding, or improper plumbing and drainage connections are explicitly excluded.
• Environmental Factors: Operating equipment in ambient temperatures exceeding 100°F (38°C) or in non-climate-controlled environments is not covered.
• Wearable Items: Consumables such as light bulbs, door gaskets, and air filters are classified as maintenance items and are generally not covered under the primary warranty.
• Freight Damage: Any damage sustained during transportation is a freight matter. Visible damage to the packaging or unit must be documented with the carrier at the time of delivery to facilitate a claim with the logistics provider.