Blueair BGM72B-HC 78" 72 Cu. Ft. Glass Door Merchandiser

Shipping

Blue Air equipment is fulfilled for the Canadian market primarily through the national distribution headquarters in Calgary. As the master distributor for Blue Air in Canada, Western Refrigeration maintains a massive inventory at their Calgary facility to ensure that the most popular reach-ins, prep tables, and undercounter units are ready for immediate dispatch.

• Primary Hub: The Calgary warehouse serves as the main point of origin for the majority of Blue Air shipments across Canada. While a secondary staging facility in Mississauga supports Eastern Canadian demand, the core inventory and administrative logistics are centralized in Calgary.
• Lead Times: Standard in-stock items, such as the BSR and BSF reach-in series, are typically processed and dispatched from the Calgary hub within 1 to 3 business days. For specialized project-based equipment or custom orders, lead times from the factory generally range from 6 to 10 weeks.
• Logistics and Packaging: Because these units are heavy-duty industrial machines with sensitive refrigeration systems, all Blue Air products are professionally crated and secured to reinforced skids for LTL (Less-Than-Truckload) transport.
• Inspection Requirement: It is mandatory to perform a thorough inspection upon delivery. Any evidence of transit damage—such as structural misalignment, compromised door seals, or dented stainless steel—must be documented on the carrier's bill of lading to preserve the right to a freight claim.

Warranty

Blue Air offers one of the most comprehensive multi-tiered warranty programs in the commercial refrigeration industry, with coverage lengths that are among the highest in the market.

• Reach-Ins and Prep Tables: Most core refrigeration units, including the BSR/BSF reach-in series and BLPT/BLMT prep tables, carry an industry-leading 5-year limited parts and labour warranty.
• Compressor Protection: For these 5-year models, the sealed refrigeration system features an extended 7-year warranty on the compressor part.
• Ice Machines and Open Displays: These units typically carry a 3-year limited parts and labour warranty, with 5 years of coverage on the compressor and evaporator.
• Value Series (K-Series): Merchandisers and specific bar equipment in the K-Series generally carry a 2-year limited parts and labour warranty with a 5-year compressor warranty.
• Warranty Fulfillment: All warranty claims for Canadian customers are managed directly through the Calgary-based service team, ensuring that one point of contact handles everything from parts to technician dispatch.

Service & Support

Technical service for Blue Air is a core focus, supported by the extensive national service network headquartered in Calgary.

• Authorized Technicians: Repairs and warranty-related work are performed by certified technicians who are specifically trained in Blue Air’s self-diagnostic digital temperature control systems and R-290 hydrocarbon refrigerant protocols.
• Parts Availability: The Calgary hub maintains a comprehensive inventory of genuine OEM replacement parts—including fan motors, thermostats, and digital control boards—to ensure rapid turnarounds for Canadian operators.
• Technical Consultations: Support is available to assist facility managers with ensuring proper installation clearances and ventilation requirements, which are critical for the high-efficiency operation of bottom-mount and top-mount cooling systems.

Exceptions and Exclusions

To maintain the validity of the warranty, the equipment must be operated and maintained according to professional refrigeration standards.

• Maintenance Requirements: Failure to clean the condenser coils every 30 to 60 days is the primary cause of compressor failure and is not covered by the manufacturer's warranty.
• Ventilation Clearance: Most units require a minimum of 3 to 6 inches of clearance on the sides and back for proper airflow; obstructing this ventilation can lead to overheating and will void the performance guarantee.
• Improper Utilities: Failures caused by incorrect electrical voltage, a lack of proper grounding, or the use of extension cords are explicitly excluded.
• Environmental Factors: Operating equipment in ambient temperatures exceeding 100°F (38°C) or in non-climate-controlled environments is not covered.
• Wearable Items: Consumables such as light bulbs, door gaskets, and shelf clips are classified as maintenance items and are generally not covered under the primary warranty.
• Freight Damage: Any damage sustained during transportation is a freight matter. Visible damage to the packaging or unit must be documented with the carrier at the time of delivery to facilitate a claim.