KOMET PLUSVAC 20 Countertop Vacuum Packaging Machine with Two 16" Seal Bars

Shipping

Bizerba equipment is distributed through a high-precision logistics network designed to protect sophisticated weighing and slicing technology. In accordance with the standard regional distribution model, units typically ship from the closest stocking hub—either Vancouver, British Columbia, or Toronto, Ontario—depending on model availability and the delivery destination. High-demand items, such as GSP series manual slicers and certain retail scales, are frequently maintained in these Canadian centers for rapid 2–5 day fulfillment. Specialty industrial systems, high-speed slicers, or custom-configured labeling lines ship directly from the primary manufacturing facilities in Piscataway, New Jersey, or Balingen, Germany, to ensure the equipment meets the most recent technical standards and factory-direct quality control.

As precision instruments involving ultra-sharp blades and sensitive load cells, all Bizerba units are professionally packaged with high-density materials and secured to heavy-duty wooden skids. Larger industrial units are transported via specialized LTL (Less-Than-Truckload) freight carriers. Because many professional-grade units originate from international facilities, they are subject to customs clearance at the Canadian border. It is critical to perform a thorough inspection upon arrival, and any evidence of transit damage must be documented on the carrier's bill of lading to maintain eligibility for a freight claim.

Warranty

Bizerba provides a manufacturer warranty that reflects their reputation for world-class engineering and industrial durability. The coverage is designed to support high-volume retail and food processing environments.

• Commercial Slicers: Most new GSP and VSP series slicers are covered by a 1-year parts and labour warranty against manufacturing defects from the date of original installation.
• Weighing and Labeling Systems: Standard protection typically includes a 1-year parts and labour warranty, though software-specific components may carry different terms.
• Industrial Equipment: High-capacity industrial systems may be subject to specific contractual warranty terms based on the installation and commissioning agreement.
• Replacement Parts: Genuine Bizerba OEM replacement parts carry a 90-day warranty or the remainder of the original equipment warranty period, whichever is longer.

The warranty period begins upon installation by an authorized Bizerba technician. To ensure valid coverage, equipment must be installed and calibrated in accordance with Bizerba’s technical guidelines and local weights and measures regulations.

Service & Support

Technical service and warranty repairs are facilitated through an extensive national network of factory-authorized service providers across Canada. Because Bizerba equipment utilizes high-precision Emotion motors and specialized Illumination safety indicators, all internal repairs must be performed by authorized technicians to maintain the safety and integrity of the unit. Authorized distribution hubs in Vancouver, British Columbia, and Toronto, Ontario, maintain a comprehensive inventory of genuine OEM parts—including blades, sharpening stones, and control boards—to facilitate quick turnaround times. Bizerba also offers preventative maintenance contracts and remote diagnostic support for networked weighing systems to minimize downtime.

Exceptions and Exclusions

Warranty protection is strictly contingent upon the equipment being operated and maintained according to the provided technical manuals. Specific exclusions include:

• Wearable Items: Components that naturally wear down through consistent use, such as slicer blades, sharpening stones, scrapers, and thermal print heads, are considered consumable items and are not covered under the primary parts and labour warranty.
• Cleaning and Maintenance: Damage resulting from cleaning the unit with high-pressure water, steam, or harsh chemical cleaners that cause corrosion or electrical failure is not covered. Failure to follow the prescribed daily cleaning and lubrication cycles will void the warranty.
• Misuse and Accidental Damage: The warranty is rendered null and void if damage is caused by improper use, such as slicing frozen products or materials containing bone, or if the unit is dropped.
• Environmental Factors: Damage resulting from unstable electrical supply (voltage fluctuations) or installing the unit in an unconditioned environment is explicitly excluded.
• Freight Damage: Any damage sustained during transportation is a freight matter rather than a manufacturer warranty issue. Visible damage to the packaging or the unit must be clearly noted on the carrier's documentation at the time of delivery to facilitate a claim.