Antunes 9800210 TW-100 15" Electric Countertop Tortilla Warmer Grill

Shipping

All Antunes products ship free from the primary distribution hub in Milton, Ontario. As a leader in countertop food prep and water filtration technology, Antunes—part of the Ali Group—is the industry standard for vertical contact toasters, steamers, and high-performance water treatment systems. Because these units are precision-engineered with sensitive electronic timers and specialized heating elements, they are shipped via specialized freight or standard parcel services depending on the model size. Every shipment is professionally packaged and insured to protect the stainless steel chassis and technical components during transit. Standard shipping ensures that these essential tools reach commercial kitchens and QSR environments across Canada efficiently.

Warranty

Standard 1-Year Protection

Antunes equipment is backed by a dependable manufacturer warranty designed for high-volume commercial use. The standard coverage includes a 1-year parts and labour warranty from the original date of purchase. This ensures that electromechanical parts, heating elements, and digital controllers are free from manufacturing defects. During the first 12 months, the warranty also covers travel expenses for an authorized technician up to 2 hours (100 miles / 160 km) round trip from the nearest authorized service center.

Specialized Filtration Coverage

For Antunes Water products, the warranty provides extended security for critical filtration components:

• 1-Year Parts and Labour on the filtration system.
• 24-Month Prorated Warranty on ultrafiltration (UF) membrane cartridges.
  This specialized coverage reflects the high standards of Antunes' water treatment solutions, ensuring consistent water quality for ice machines, coffee brewers, and steamers.

Service & Support

Warranty and technical service are managed through a comprehensive network of factory-authorized service providers across Canada. Antunes provides 24/7 technical support to assist with troubleshooting and immediate service dispatch. To initiate a claim, users must provide the model and serial number, which can be found on the specification plate located on the rear or side of the unit. Using authorized technicians and genuine Antunes OEM parts is mandatory to maintain the validity of the warranty and to ensure the unit continues to operate at factory-calibrated specifications.

Exceptions & Exclusions

Warranty coverage is strictly contingent upon the equipment being installed and maintained according to the owner's manual. Specific exclusions include:

• Water Quality Issues: For steamers and water systems, damage caused by scale buildup, lime, or foreign material in water lines is not covered. Proper water treatment and regular descaling are required.
• Consumable & Wear Items: Coverage excludes items such as gaskets, O-rings, light bulbs, rubber feet, egg rings, and release sheets.
• Improper Cleaning: Damage resulting from moisture coming into contact with electrical components or the use of non-approved chemical cleaners is not covered.
• Operational Misuse: Damage caused by improper voltage supply, unauthorized modifications, or use in a residential setting will void the warranty.
  Freight damage must be noted on the bill of lading at the time of delivery to be eligible for a replacement or repair claim.