Adande SVS2 43.3" Under Counter Refrigerated Freezer Drawer Base

Shipping

Adande Refrigeration products, specializing in high-performance modular refrigerated drawer systems, are primarily fulfilled as factory-direct shipments from their manufacturing facilities in the United Kingdom or through their primary North American distribution partners. Because Adande systems are often integrated into specific cooklines or custom chef bases, units are frequently dispatched to order to ensure the drawer configurations and motor placements align with the facility’s kitchen layout.

As precision appliances featuring patented airflow technology and sensitive electronic controllers, all Adande units are professionally crated and secured to reinforced wooden skids for international and domestic transit. These shipments are managed via professional LTL (Less-Than-Truckload) freight carriers experienced in handling high-value commercial refrigeration. It is critical to perform a comprehensive inspection of the equipment immediately upon arrival; any evidence of transit-related damage or structural misalignment must be documented on the carrier's bill of lading to preserve the right to a freight claim, as the manufacturer's warranty does not cover damage sustained during transportation.

Warranty

Adande provides a manufacturer warranty that underscores the durability and unique "hold-the-cold" engineering of their refrigerated drawer systems. The coverage is structured to protect professional operators against defects in materials and workmanship.

• Standard Equipment: Most new Adande refrigerated units carry a 2-year parts and labour warranty from the original date of purchase or installation.
• Extended Terms: Depending on the region and specific purchase agreement, some units may be eligible for an extended parts-only warranty on the compressor or sealed system.
• Manufacturing Integrity: The warranty covers the repair or replacement of any component that fails due to a proven manufacturing flaw when used in its intended commercial application.
• Replacement Parts: Genuine Adande OEM replacement parts carry a 90-day warranty or the balance of the original equipment warranty period, whichever is longer.

To maintain valid coverage, all units must be installed by a qualified refrigeration technician in accordance with the provided technical manuals and specific ventilation clearances.

Service & Support

Technical service and warranty repairs are facilitated through a network of authorized service providers across Canada. Because Adande equipment utilizes a unique horizontal insulated container design and specialized seals, all warranty-related service must be performed by authorized technicians to maintain the temperature integrity and performance standards of the unit. Authorized parts distributors maintain an inventory of genuine OEM parts—including insulated drawer seals, fan motors, and control boards—to ensure quick turnaround times. Adande also provides direct technical support to assist onsite technicians with specialized diagnostics and configuration inquiries.

Exceptions and Exclusions

Warranty protection is strictly contingent upon the equipment being operated and maintained according to the provided technical manuals. Specific exclusions include:

• Condenser Maintenance: Failure to clean the condenser coil at least every three months is a primary cause of compressor failure and is not covered under warranty.
• Seal Maintenance: The insulated drawer seals must be kept clean and free of debris; damage to the seal or cooling loss resulting from poor sanitation is not a manufacturing defect.
• Improper Installation: Issues arising from incorrect electrical voltage, restricted ventilation clearance (especially for built-in units), or improper drainage are explicitly excluded.
• Environmental Factors: Damage resulting from placing the unit in an environment exceeding its rated ambient temperature class or in an outdoor setting is not covered.
• Wearable Items: Components that naturally wear down through consistent use, such as gaskets, light bulbs, and plastic drawer dividers, are considered consumable items and are not covered under the primary parts and labour warranty.
• Freight Damage: Any damage sustained during transportation is a freight matter rather than a manufacturer warranty issue. Visible damage to the packaging or unit must be documented with the carrier at the time of delivery to facilitate a claim.