Frequently Asked Questions

Most floor-standing units come with casters pre-installed or included in the crate. Countertop models typically do not include casters. Full details and specifications are available on each product page. If you have any questions or need personalized assistance, our Canadian support team is just a chat or phone call away—we’re here to help!

Absolutely. We specialize exclusively in commercial-grade equipment built for the rigours of the foodservice industry.

Yes — designed for continuous use in foodservice operations.

We use a hybrid model. We employ our own expert technicians for our AFE-branded units and utilize authorized third-party service partners for the hundreds of other brands in our catalogue.

Yes. All equipment sold on ChefStop is certified for commercial use in Canada (NSF, ETL, or CSA standards).

Yes! We offer financing, leasing and Rent-Try-Buy options to help manage your business's cash flow. Please apply here with Econolease!

In most cases, we ship directly from a network of global distribution centres and manufacturers, so pickup is not available. However, for certain items stocked in our local warehouse, pickup may be arranged. Please contact us to check availability.

In most cases, extended warranties must be purchased at the time of the original order. Please check the product page for available options. 🔄 Returns, Damage & Order Issues

On most units, yes. Removing casters typically lowers the unit by 3 to 5 inches. Ensure the unit is properly levelled if you choose to remove them.

Hinge orientation is usually factory-set and not reversible, although there are exceptions. If you require a specific hinge side, please search for "left-hinge" models or contact our team for assistance.

This service is sometimes available through our White Glove delivery partners for an additional fee. Please contact us before ordering to see if removal is available in your area.

Most smaller units use a standard 110V/120V outlet. Larger or heavy-duty equipment may require 208V/240V. Most times, a dedicated circuit is required either way. Full details and specifications are available on each product page. If you have any questions or need personalized assistance, our Canadian support team is just a chat or phone call away—we’re here to help!

Generally, yes, the listed height includes the pre-installed casters. If you have a height restriction, please contact us to confirm the exact measurements without casters.

Our primary warehouse in Brantford, ON, features a selection of core refrigeration products on display. Beyond our local hub, we can facilitate appointments at distributor showrooms and test kitchens nationwide for many of the brands we carry. Connect with us today, and we’ll help coordinate a viewing that works for you!

We do not offer final installation (plumbing, electrical, or gas hookups). We recommend hiring a licensed professional to ensure your unit is installed to code and your warranty remains valid.

Yes! We offer nationwide delivery. Most of our brands ship for free, though specific remote locations or specialized items may incur shipping fees. Full details are available on each product page. If you have any questions or need personalized assistance, our Canadian support team is just a chat or phone call away—we’re here to help!

Yes! For projects requiring multiple units or full kitchen packages, we offer specialized volume pricing. Connect with us before you order; our experts will help optimize your equipment list and provide a tailored quote that fits your budget.

Yes. For Ancaster Food Equipment (AFE) branded products, we have our own in-house technicians on the road. For other brands, we coordinate with a nationwide network of authorized service partners.

Many of our brands ship for free!! For items that do not, shipping is calculated based on weight, dimensions, and your specific delivery address.

You will receive an order confirmation immediately after purchase and tracking updates as they become available. You can also check your status by contacting our Canadian support team!

We will email you tracking details as each part of your order departs. If you ordered items from multiple brands, you will likely receive several different tracking numbers.

Most of our units are self-contained and feature automatic evaporation systems, meaning no floor drain is required. Full details and specifications are available on each product page. If you have any questions or need personalized assistance, our Canadian support team is just a chat or phone call away—we’re here to help! 💰 Payments & Company Info

Powered by Ancaster Food Equipment, ChefStop brings 40+ years of Canadian industry experience to your kitchen. We’ve built our own service and support infrastructure from the ground up, so when you shop with us, you’re getting more than just a box - you’re getting a partner who knows how to keep your business running.

We aim to have service initiated within 24–48 hours. Timelines depend on technician availability in your specific region and the availability of replacement parts.

Most in-stock items ship within 1–3 business days. Because we ship from multiple locations, including domestic distributors and international manufacturers, delivery times vary by brand.

Inspect the unit before the driver leaves. For minor damage, write "DAMAGED" on the delivery slip so we can process a claim or partial refund. For extensive damage, refuse the shipment and notify us immediately. Always take clear photos of the packaging and the unit.

Contact ChefStop directly. Whether it is a brand-new unit or a refurbished piece, we are your first point of contact and will help get you back up and running in no time.

Curbside (Tailgate): The driver brings the unit to ground level at your location. You are responsible for moving it inside and installing it. White Glove: Includes bringing the unit inside your premises and placing it in its final location. (Availability varies by region).

These are faster transit services offered by some of our courier partners for smallwares. If you have a critical deadline, please contact our team to confirm the fastest possible route.

Returns are accepted within 30 days for most items. Because we partner with hundreds of brands, restocking fees vary (typically 15%–30%). Special order items and certain used items may be final sale. If you have any questions or need personalized assistance, our Canadian support team is just a chat or phone call away—we’re here to help!

Warranties vary by brand. Full details and specifications are available on each product page. If you have any questions or need personalized assistance, our Canadian support team is just a chat or phone call away—we’re here to help!

Please ensure all doorways, hallways, and access points are measured and cleared. You must notify us of stairs or obstacles prior to delivery, as these may require additional fees or specialized equipment.

Warranty coverage typically begins on the date the unit is shipped to you.

The customer is responsible for both the original outbound shipping costs and the return transportation costs.

Most floor-standing units come with casters pre-installed or included in the crate. Countertop models typically do not include casters. Full details and specifications are available on each product page. If you have any questions or need personalized assistance, our Canadian support team is just a chat or phone call away—we’re here to help!

This service is sometimes available through our White Glove delivery partners for an additional fee. Please contact us before ordering to see if removal is available in your area.

Yes! We offer nationwide delivery. Most of our brands ship for free, though specific remote locations or specialized items may incur shipping fees. Full details are available on each product page. If you have any questions or need personalized assistance, our Canadian support team is just a chat or phone call away—we’re here to help!

Many of our brands ship for free!! For items that do not, shipping is calculated based on weight, dimensions, and your specific delivery address.

You will receive an order confirmation immediately after purchase and tracking updates as they become available. You can also check your status by contacting our Canadian support team!

We will email you tracking details as each part of your order departs. If you ordered items from multiple brands, you will likely receive several different tracking numbers.

Most in-stock items ship within 1–3 business days. Because we ship from multiple locations, including domestic distributors and international manufacturers, delivery times vary by brand.

Curbside (Tailgate): The driver brings the unit to ground level at your location. You are responsible for moving it inside and installing it. White Glove: Includes bringing the unit inside your premises and placing it in its final location. (Availability varies by region).

These are faster transit services offered by some of our courier partners for smallwares. If you have a critical deadline, please contact our team to confirm the fastest possible route.

Please ensure all doorways, hallways, and access points are measured and cleared. You must notify us of stairs or obstacles prior to delivery, as these may require additional fees or specialized equipment.

We use a hybrid model. We employ our own expert technicians for our AFE-branded units and utilize authorized third-party service partners for the hundreds of other brands in our catalogue.

In most cases, extended warranties must be purchased at the time of the original order. Please check the product page for available options. 🔄 Returns, Damage & Order Issues

Yes. For Ancaster Food Equipment (AFE) branded products, we have our own in-house technicians on the road. For other brands, we coordinate with a nationwide network of authorized service partners.

We aim to have service initiated within 24–48 hours. Timelines depend on technician availability in your specific region and the availability of replacement parts.

Contact ChefStop directly. Whether it is a brand-new unit or a refurbished piece, we are your first point of contact and will help get you back up and running in no time.

Warranties vary by brand. Full details and specifications are available on each product page. If you have any questions or need personalized assistance, our Canadian support team is just a chat or phone call away—we’re here to help!

Warranty coverage typically begins on the date the unit is shipped to you.

Inspect the unit before the driver leaves. For minor damage, write "DAMAGED" on the delivery slip so we can process a claim or partial refund. For extensive damage, refuse the shipment and notify us immediately. Always take clear photos of the packaging and the unit.

Returns are accepted within 30 days for most items. Because we partner with hundreds of brands, restocking fees vary (typically 15%–30%). Special order items and certain used items may be final sale. If you have any questions or need personalized assistance, our Canadian support team is just a chat or phone call away—we’re here to help!

The customer is responsible for both the original outbound shipping costs and the return transportation costs.

Yes. All equipment sold on ChefStop is certified for commercial use in Canada (NSF, ETL, or CSA standards).

Most smaller units use a standard 110V/120V outlet. Larger or heavy-duty equipment may require 208V/240V. Most times, a dedicated circuit is required either way. Full details and specifications are available on each product page. If you have any questions or need personalized assistance, our Canadian support team is just a chat or phone call away—we’re here to help!

Generally, yes, the listed height includes the pre-installed casters. If you have a height restriction, please contact us to confirm the exact measurements without casters.

We do not offer final installation (plumbing, electrical, or gas hookups). We recommend hiring a licensed professional to ensure your unit is installed to code and your warranty remains valid.

Absolutely. We specialize exclusively in commercial-grade equipment built for the rigours of the foodservice industry.

Yes — designed for continuous use in foodservice operations.

On most units, yes. Removing casters typically lowers the unit by 3 to 5 inches. Ensure the unit is properly levelled if you choose to remove them.

Hinge orientation is usually factory-set and not reversible, although there are exceptions. If you require a specific hinge side, please search for "left-hinge" models or contact our team for assistance.

Most of our units are self-contained and feature automatic evaporation systems, meaning no floor drain is required. Full details and specifications are available on each product page. If you have any questions or need personalized assistance, our Canadian support team is just a chat or phone call away—we’re here to help! 💰 Payments & Company Info

Yes! We offer financing, leasing and Rent-Try-Buy options to help manage your business's cash flow. Please apply here with Econolease!

In most cases, we ship directly from a network of global distribution centres and manufacturers, so pickup is not available. However, for certain items stocked in our local warehouse, pickup may be arranged. Please contact us to check availability.

Our primary warehouse in Brantford, ON, features a selection of core refrigeration products on display. Beyond our local hub, we can facilitate appointments at distributor showrooms and test kitchens nationwide for many of the brands we carry. Connect with us today, and we’ll help coordinate a viewing that works for you!

Yes! For projects requiring multiple units or full kitchen packages, we offer specialized volume pricing. Connect with us before you order; our experts will help optimize your equipment list and provide a tailored quote that fits your budget.

Powered by Ancaster Food Equipment, ChefStop brings 40+ years of Canadian industry experience to your kitchen. We’ve built our own service and support infrastructure from the ground up, so when you shop with us, you’re getting more than just a box - you’re getting a partner who knows how to keep your business running.