True TWT-27D-2-HC 27-Inch Two-Drawer Refrigerated Worktop Counter

Shipping: True Manufacturing

True equipment is distributed via a strategic regional hub system designed to minimize lead times for mission-critical refrigeration. Units typically ship from the closest regional distribution center—either Vancouver, British Columbia, or Toronto, Ontario—depending on model availability and proximity to the delivery site. High-volume Core Models (such as the T-series and GDM glass door merchandisers) are prioritized for local stocking to ensure rapid 2–5 day transit. Specialty configurations, custom finishes, or low-volume models ship directly from True’s primary manufacturing headquarters in O'Fallon, Missouri.

As high-mass commercial appliances, all units are transported via specialized LTL (Less-Than-Truckload) freight carriers on heavy-duty wooden skids. Every shipment is professionally crated to protect the high-grade stainless steel exterior and sensitive refrigeration components. To ensure factory-perfect arrival, all units should be inspected immediately upon delivery before signing the Bill of Lading.

Warranty

True offers one of the most comprehensive warranties in the commercial refrigeration industry, reflecting the durability of their over-engineered systems.

Commercial Foodservice Units

For most new units (specifically Hydrocarbon models), True provides a 7-year parts and labour warranty, which includes the compressor. This industry-leading 7-7-7 coverage ensures the entire refrigeration system is protected against manufacturing defects.

Residential & Specialty

Specific lines may carry a 5-year parts and labour warranty with extended compressor coverage.

Ice Machines

These units are typically covered by a 3-year parts and labour warranty, with an extended 5-year parts-only warranty on the compressor.

Replacement Parts

Genuine True OEM parts carry a 90-day warranty from the date of purchase.

The warranty period begins on the date of installation (not to exceed 39 months from the original ship date from the factory). To validate coverage, units must be installed by a qualified technician in accordance with True’s installation manuals.

Service & Support

Technical service and warranty repairs are facilitated through an extensive national network of factory-authorized service providers across Canada. Because True equipment utilizes advanced R290 (Hydrocarbon) refrigerants and precision-tuned capillary tube systems, all warranty-related work must be performed by these authorized professionals to ensure safety and performance standards. True maintains a massive inventory of genuine OEM parts in both Vancouver, British Columbia, and Toronto, Ontario distribution hubs, allowing for rapid dispatch of compressors, fan motors, and control boards to minimize business downtime. The use of non-OEM parts or unauthorized service agents will immediately void the manufacturer's warranty.

Exceptions & Exclusions

Warranty coverage is strictly contingent upon the unit being used and maintained according to True’s Good Refrigeration Practices. Specific exclusions include:

• Condenser Maintenance: Failure to clean the condenser coil regularly is the leading cause of compressor failure. Damage resulting from a dirty or clogged condenser is not covered under warranty.
• Environmental & Installation: Units must be installed in a climate-controlled environment with proper clearance for airflow. Damage caused by unstable voltage, use of extension cords, or installation in high-heat outdoor areas is excluded.
• Wearable Items: Standard wear items, including door gaskets, light bulbs (incandescent or fluorescent), and chrome plating on shelves, are not covered under the primary parts and labour warranty.
• Consequential Loss: True is not responsible for economic loss or profit loss, including the loss of food product or ice, resulting from a refrigeration failure.
• Freight Damage: As with all heavy equipment, damage sustained during transit is the responsibility of the carrier. Any visible damage must be noted on the shipping documents at the time of delivery to facilitate a freight claim.