BREMA CB316AHCAWS 19.5" Wide Air Cooled Cube Ice Maker

Shipping

Brema ice machines are engineered in Italy and fulfilled for the Canadian market through Eurodib’s central operations in Boucherville. Because Brema is a high-demand line for the hospitality and clinical sectors, Eurodib typically maintains a significant inventory of popular undercounter and modular units, such as the CB and GB series, to facilitate national distribution.

• Primary Hub: All domestic logistics and administrative operations are centralized in Boucherville. While Eurodib works with a vast network of dealers and regional staging partners across Canada—including significant retail presence in Mississauga and Calgary—the core inventory originates from the Quebec facility.
• Lead Times: Standard in-stock items are generally processed and dispatched within 2 to 5 business days. For specialized industrial configurations or custom-ordered units not held in domestic inventory, international lead times from the Italian factory generally range from 8 to 12 weeks.
• Logistics and Handling: Because ice machines contain sensitive refrigeration systems, precision sprayers, and stainless steel evaporators, all units are professionally crated and secured to reinforced skids for LTL (Less-Than-Truckload) freight.
• Inspection Requirement: It is mandatory to perform a meticulous inspection upon delivery. Any evidence of transit-related damage—such as structural misalignment, compromised door seals, or dented panels—must be documented on the carrier's bill of lading to preserve the right to a freight claim, as the manufacturer's warranty does not cover damage sustained during shipping.

Warranty

Brema provides a manufacturer warranty that underscores the durability and precision of Italian ice-making technology. The coverage is structured to protect professional operators against defects in materials and workmanship.

• Standard Coverage: Most new Brema commercial ice machines carry a 3-year limited parts and labour warranty from the original date of purchase.
• Compressor Protection: The sealed refrigeration system features an extended 5-year warranty on the compressor part, providing long-term security for the most critical mechanical component of the unit.
• Manufacturing Integrity: The warranty covers mechanical and electronic components—including pump motors, thermostats, and control boards—that fail due to proven manufacturing flaws under normal professional operating conditions.
• Replacement Parts: Genuine Brema OEM replacement parts typically carry a 90-day warranty or the balance of the original equipment warranty period.

To maintain valid coverage, all equipment must be installed by a qualified refrigeration technician and operated within the factory-specified ambient temperature and water pressure parameters.

Service & Support

Technical service for Brema is coordinated through Eurodib’s national service infrastructure and an extensive network of authorized service providers across Canada.

• Authorized Technicians: Repairs and warranty-related work are performed by certified technicians who are specifically trained in Brema’s electro-mechanical operations and specialized ice-forming technologies (such as their "sprayer" system).
• Parts Availability: A robust inventory of genuine OEM replacement parts—including sprayers, inlet valves, thermostats, and timers—is maintained at the Boucherville distribution hub to ensure rapid turnarounds for Canadian clients.
• Technical Consultations: Support is available to assist facility managers with ensuring proper installation clearances and water quality requirements, which are critical for maintaining the high-efficiency performance of the machines.

Exceptions and Exclusions

To maintain the validity of the warranty, the equipment must be operated and maintained according to professional refrigeration and hygiene standards.

• Water Quality: Damage resulting from poor water quality, specifically scale buildup or mineral deposits that clog the sprayers or damage the evaporator, is a primary exclusion. The use of an approved water filtration system is highly recommended.
• Maintenance Requirements: Failure to clean the condenser coils every 60 to 90 days or failing to perform regular descaling and sanitization is not a manufacturing defect and is not covered by the warranty.
• Improper Utilities: Failures caused by incorrect electrical voltage, a lack of proper grounding, or improper plumbing and drainage connections are explicitly excluded.
• Environmental Factors: Operating equipment in ambient temperatures exceeding 100°F (38°C) or in non-climate-controlled environments is not covered.
• Wearable Items: Consumables such as light bulbs, door gaskets, and air filters are classified as maintenance items and are generally not covered under the primary warranty.
• Freight Damage: Any damage sustained during transportation is a freight matter. Visible damage to the packaging or unit must be documented with the carrier at the time of delivery to facilitate a claim with the logistics provider.