Nemox 0038151250 3.8 Qt Freestanding Batch Freezer Ice Cream Machine

Shipping

All Nemox products ship FREE from the Eurodib distribution center in Boucherville, Quebec. As a leader in professional gelato and ice cream machines, Nemox equipment ranges from compact countertop batch freezers to high-capacity floor models. Each shipment includes comprehensive insurance to protect the precision refrigeration and high-torque mixing systems during transit. Due to the weight and technical sensitivity of these units, larger machines like the Crea series are shipped via specialized freight. Liftgate and white-glove delivery options are available across Canada to ensure your equipment is handled with care from the warehouse to your kitchen.

Standard Warranty

Nemox equipment is backed by a dependable manufacturer warranty that reflects its high-quality Italian engineering. Managed through Eurodib, the standard warranty coverage typically includes:

• 1 Year Parts and Labour Warranty from the date of purchase.
• 1 Year Compressor Warranty (standard for Eurodib electric cooling units unless otherwise specified for a specific series).

This coverage ensures that your gelato or ice cream program is protected against manufacturing defects in the cooling systems, inverter-controlled motors, and electronic boards.

Service & Support

Warranty service is coordinated through Eurodib’s authorized Canadian service network. Following Eurodib’s national service policy:

• Items weighing more than 75 lbs: These units qualify for on-site service provided by an authorized technician within a reasonable distance of a service hub.
• Items weighing 75 lbs or less: These units are subject to a bench warranty, requiring the unit to be brought or shipped to an authorized warranty service location for repair.

To initiate a service request or receive technical guidance, please have your model number, serial number, and proof of purchase ready. Using an authorized service agency is required to ensure the use of genuine Nemox OEM parts and to maintain the validity of your warranty.

Exceptions & Exclusions

Warranty coverage is contingent upon the equipment being used for its intended commercial purpose and maintained according to the manufacturer's manual. For Nemox machines, regular cleaning of the bowl and replacement of the paddle scrapers are essential maintenance tasks. Damage resulting from improper electrical supply, processing unapproved ingredients, or unauthorized modifications is not covered. Coverage excludes consumable wear parts such as paddle scrapers, lids, and gaskets, which are subject to normal operational wear. Standard warranties apply to commercial installations only; residential use or use in non-commercial settings will void the manufacturer’s warranty. Cosmetic damage occurring after delivery is not covered.