Eurodib 653580 20 Quart Heavy-Duty Commercial Planetary Stand Mixer

Shipping

All Dito Sama products ship FREE from the Eurodib distribution center in Boucherville, Quebec. As a premier French line of high-performance food processors, vegetable slicers, and immersion blenders, these units are engineered for precision and durability. Smaller units, such as handheld mixers and compact processors, are typically shipped via standard parcel services. Larger, high-capacity vertical cutter mixers or continuous-feed vegetable slicers are shipped via specialized freight carriers due to their weight and precision internal components. Every shipment includes comprehensive insurance to ensure your equipment arrives in perfect working order.

Standard Warranty

Dito Sama equipment is backed by a manufacturer warranty managed by Eurodib that reflects the industrial quality of their French engineering. The standard warranty coverage typically includes:

• Electric Food Preparation Equipment: 1-year parts and labour warranty from the original date of purchase.
• Professional Immersion Blenders (Bermixer Series): Certain professional models may carry an extended 2-year parts and labour warranty.
• Non-Electric Accessories: 3-month parts and labour warranty against manufacturing defects.

This coverage ensures that the high-torque induction motors and precision cutting assemblies remain operational in demanding commercial environments.

Service & Support

Warranty service is coordinated through Eurodib’s authorized Canadian service network. In accordance with Eurodib’s national service policy:

• Items weighing more than 75 lbs: These units qualify for on-site service provided by an authorized technician within a reasonable distance of a service hub.
• Items weighing 75 lbs or less: These units are subject to a bench warranty, requiring the unit to be brought or shipped to an authorized warranty service location for repair.

To initiate a service request or receive technical guidance, please have your model number, serial number, and proof of purchase ready. Using an authorized service agency is required to ensure the use of genuine Dito Sama replacement parts and to maintain the validity of your warranty.

Exceptions & Exclusions

Warranty coverage is contingent upon the equipment being used for its intended commercial purpose and maintained according to the manufacturer's manual. For Dito Sama food processors and slicers, this includes proper assembly of cutting disks and routine cleaning of the drive shaft. Damage resulting from improper electrical supply, processing unapproved materials (such as non-food items), or unauthorized modifications is not covered. Coverage excludes consumable wear parts such as cutting blades, disks, scrapers, and gaskets, which are subject to normal operational wear. Standard warranties apply to commercial installations only; residential use will void the manufacturer’s warranty. Cosmetic damage occurring after the point of delivery is not covered.