Equipex SAV-O MISTRAL 26" Ventless Exhaust System

Shipping

Equipex products, including the Sodir-Roller Grill line of panini grills, crepe makers, and convection ovens, are primarily fulfilled from their headquarters in Providence, Rhode Island. For the Canadian market, high-demand items are frequently stocked by regional distribution partners in Ontario and Quebec to reduce transit times. Most standard countertop equipment is dispatched within 1 to 3 business days of order confirmation.

As precision appliances featuring sensitive heating elements, ceramic glass components, and stainless steel housing, all Equipex units are professionally packaged in reinforced, high-density cartons. Larger units, such as rotisseries or ventilated display cases, are palletized and secured to heavy-duty skids for transit via professional LTL (Less-Than-Truckload) freight carriers. It is critical to perform a thorough visual inspection upon arrival; any evidence of transit-related damage must be documented on the carrier’s bill of lading to preserve the right to a freight claim, as the manufacturer's warranty does not cover damage sustained during shipping.

Warranty

Equipex provides a manufacturer warranty that underscores the durability and professional engineering of their French-made culinary technology. The coverage is structured to protect professional operators against defects in materials and workmanship.

• Countertop Equipment: Most new Equipex products carry a 1-year limited parts and labour warranty from the original date of purchase.
• Manufacturing Integrity: The warranty covers the repair or replacement of any component—including heating elements, thermostats, and motors—that fails due to a proven manufacturing flaw when used in its intended commercial application.
• Limited Terminology: Certain specialty items or residential-use applications may carry modified warranty terms; it is advised to verify the specific model's coverage at the time of purchase.
• Replacement Parts: Genuine Equipex OEM replacement parts carry a 90-day warranty or the balance of the original equipment warranty period, whichever is longer.

To maintain valid coverage, all equipment must be used for its intended commercial purpose and connected to the correct electrical voltage as specified on the rating plate.

Service & Support

Technical service and warranty repairs are facilitated through an extensive network of authorized service agencies across Canada. Because Equipex equipment utilizes specialized high-output heating elements and electronic controllers, all warranty-related service must be performed by authorized technicians to maintain performance and safety standards. Authorized parts distributors maintain a robust inventory of genuine OEM parts—including glass-ceramic plates, fans, and sensors—to ensure rapid turnaround times. Equipex also provides direct technical assistance and online service documentation to help facility managers identify parts and troubleshoot minor operational issues.

Exceptions and Exclusions

Warranty protection is strictly contingent upon the equipment being operated and maintained according to professional standards. Specific exclusions include:

• Glass and Ceramic Breakage: Damage to glass-ceramic plates (on panini grills) or viewing glass (on ovens) resulting from physical impact, thermal shock, or the use of improper cleaning tools is not covered.
• Improper Maintenance: Damage resulting from the buildup of carbonized food and grease, or the use of unauthorized abrasive chemicals on specialized finishes, is explicitly excluded.
• Utility Issues: Failures caused by incorrect electrical voltage, power surges, or lack of proper ventilation (crucial for countertop ovens and rotisseries) are not manufacturing defects.
• Wearable Items: Components that naturally wear down through consistent use, such as light bulbs, fuses, and gaskets, are considered consumable items and are not covered under the primary warranty.
• Travel and Mileage: Warranty labour coverage typically includes a specific mileage limit; travel expenses for service in remote locations are the responsibility of the owner.
• Freight Damage: Any damage sustained during transportation is a freight matter rather than a manufacturer warranty issue. Visible damage to the packaging must be documented with the carrier at the time of delivery to facilitate a claim.