Royal RSTG-18 18"W Gas Countertop Thermostatic Griddle

Royal Range of California is a premier American manufacturer of heavy-duty commercial cooking equipment, specializing in high-performance ranges, fryers, convection ovens, and broilers. In the Canadian market, Royal Range is supported through a network of specialized culinary equipment partners and regional hubs in Mississauga, Ontario, and Montreal, Quebec.

Shipping

Royal Range equipment is high-precision, heavy-duty gas and electric appliances. Because they feature heavy-gauge stainless steel construction and sensitive ignition systems, they are handled with extreme care to prevent structural damage or valve misalignment.

• Fulfillment Hub: While the California factory handles global production, North American fulfillment is centralized through their headquarters in Eastvale, California, with Canadian orders often staged through specialized culinary distributors in Mississauga and Montreal.
• Lead Times: In-stock standard ranges and fryers are typically processed within 3 to 5 business days. For large-scale custom-configured ranges or specialized industrial ovens, lead times generally range from 8 to 12 weeks due to custom factory configurations.
• Logistics: All equipment is professionally crated and secured to reinforced, oversized skids for LTL (Less-Than-Truckload) freight. Due to the high-precision gas valves and internal mechanics, these units often require specialized handling or a wide-dock for receiving.
• Inspection Requirement: A meticulous inspection is mandatory upon delivery. You must check for any damage to the gas inlet, the burner assembly, or the exterior housing. Any transit-related damage must be documented on the carrier’s bill of lading to preserve freight claim rights, as shipping damage is not covered under the manufacturer's warranty.

Warranty

Royal Range provides a manufacturer warranty that reflects the high-end engineering and industrial-grade reliability of their American-made equipment.

• Standard Coverage: New Royal Range professional equipment typically carries a 1-year limited parts and labour warranty from the original date of installation.
• Component Integrity: The warranty covers the gas valves, burners, and thermostats against defects in materials and workmanship under normal commercial usage.
• Professional Commissioning: To maintain valid coverage, all gas-powered equipment must be installed and commissioned by a licensed gas technician who can verify correct gas pressure and venting requirements.
• Service Authorization: All warranty-related service must be pre-authorized by Royal Range’s service department and performed by an authorized service provider.

Service & Support

Technical support for Royal Range in Canada is focused on ensuring that high-volume kitchens maintain consistent heat distribution and optimal gas efficiency.

• Authorized Technicians: Repairs and warranty work are performed by a national network of factory-trained technicians. In the Mississauga and Calgary regions, specialized culinary equipment partners who are specifically trained in Royal Range’s gas and thermal systems serve as primary providers.
• Parts Availability: A comprehensive inventory of genuine American OEM replacement parts—including gas valves, burners, thermocouples, and heating elements—is maintained at the North American headquarters and through partners like Parts Town Canada.
• Technical Consultations: Support is available to assist chefs and facility managers with the initial calibration of the gas burners and optimizing the heat distribution parameters for different cooking styles.

Exceptions and Exclusions

To maintain the validity of the warranty, the equipment must be operated and maintained according to professional cooking and gas safety standards.

• Gas Pressure Requirements: Damage resulting from incorrect gas pressure or the use of an improper gas regulator is a primary exclusion. The use of a manufacturer-approved gas pressure regulator is mandatory to prevent damage to the gas valves.
• Maintenance Neglect: Failure to perform routine maintenance—specifically the cleaning of the burners, the inspection of the gas lines, and the regular descaling of fryer tanks—is not covered under the manufacturer's warranty.
• Improper Utilities: Failures caused by incorrect gas type (e.g., using natural gas on a propane-rated unit), improper venting, or power surges (for electronic ignition models) are not covered.
• Overloading: Loading the burners or ovens beyond their rated capacity, which strains the components beyond their rated limits, is considered operator error and is not covered.
• Consumables: Wearable items such as light bulbs, door gaskets, and ignition electrodes are classified as maintenance items and are generally excluded from the primary warranty after an initial defect period.
• Freight Damage: Any damage sustained during transportation is a freight matter. Visible damage must be reported to the carrier at the time of delivery to facilitate a claim with the logistics provider.