Jet-Tech EV18 20" x 20" Undercounter High-Temp Dishwasher

Shipping

Jet-Tech equipment is fulfilled for Canadian operators through a regional distribution strategy designed to provide rapid access to high-demand glasswashers and undercounter dishwashers.

• Fulfillment Hubs: Orders are typically dispatched from the primary 250,000 sq. ft. distribution center in Montreal, with secondary staging and satellite warehouse operations in the Greater Toronto Area (Mississauga) and Calgary to service Western Canada.
• Lead Times: Standard in-stock items are generally processed and dispatched within 1 to 3 business days. Transit times for major metropolitan areas typically range from 2 to 5 business days. For specialized conveyor systems or large-volume project orders not held in domestic inventory, lead times generally range from 8 to 12 weeks.
• Logistics and Handling: Because ware-washing units contain sensitive electronic control boards, glass components, and internal plumbing, all units are professionally crated and secured to reinforced skids for LTL (Less-Than-Truckload) freight.
• Inspection Requirement: It is mandatory to perform a meticulous visual inspection upon delivery. Any evidence of transit damage—such as structural misalignment, dented stainless steel, or compromised glass—must be documented on the carrier's bill of lading to preserve freight claim rights, as the manufacturer's warranty does not cover shipping damage.

Warranty

Jet-Tech provides a manufacturer warranty that underscores the durability of their European-engineered components within the North American market.

• Standard Coverage: Most new Jet-Tech commercial ware-washers carry a 1-year limited parts and labour warranty from the original date of installation.
• Model-Specific Terms: For the F-14 countertop model, the warranty typically includes 1 year for parts and 90 days for labour coverage following the date of original installation.
• Component Integrity: The warranty covers mechanical and electronic parts, including wash pumps, heating elements, and digital control boards, against defects in materials and workmanship under normal commercial usage.
• Service Authorization: To maintain valid coverage, all warranty-related service work must be pre-authorized by the MVP Group service department and performed by a factory-authorized service provider.

Service & Support

Technical support for Jet-Tech in Canada is centralized to ensure consistency in repair standards and rapid parts delivery across all provinces.

• Authorized Technicians: Repairs and warranty work are performed by a national network of factory-authorized service providers who are specifically trained in Jet-Tech’s specialized wash-cycle programming and booster heater technology.
• Parts Availability: A comprehensive inventory of genuine OEM replacement parts—including wash arms, thermostats, gaskets, and solenoid valves—is maintained at the Montreal and Mississauga distribution hubs and through partners like Parts Town Canada.
• Technical Consultations: Support is available to assist facility managers with ensuring proper installation requirements, including the specific water pressure and electrical voltage configurations necessary for high-temperature sanitization.

Exceptions and Exclusions

To maintain the validity of the warranty, the equipment must be operated and maintained according to professional ware-washing and plumbing standards.

• Water Quality Requirements: Damage resulting from excessive lime, mineral, or hard water conditions (in excess of 6 grains) is a primary exclusion. If water hardness exceeds this limit, an on-line water softening system must be installed.
• Chemical Use: The use of incorrect detergents or rinse additives—specifically those containing high levels of chlorine or those not rated for commercial dishwashing—can damage internal seals and will void the warranty.
• Improper Installation: Failures caused by incorrect electrical voltage, improper gas pressure (for gas-heated models), or a lack of a water pressure regulator (where required) are explicitly excluded.
• Wearable Items: Consumables and wearable components, such as door gaskets, peristaltic squeeze tubing, and glasswasher curtains, are classified as maintenance items and are not covered under the primary warranty.
• Environmental and Misuse: Structural damage caused by physical impact, the use of the machine for non-foodware applications, or operating the unit in a non-commercial environment is not covered.
• Freight Damage: Any damage sustained during transportation is a freight matter. Visible damage must be documented with the carrier at the time of delivery to facilitate a claim with the logistics provider.