Carpigiani LB-1002 G RTX TRU-2/W 37 Qt Water-Cooled Commercial Batch Freezer for Ice Cream & Gelato

Shipping

• Fulfillment Hubs: Carpigiani equipment is engineered in Italy and fulfilled for the Canadian market through authorized distribution partners, with primary inventory and parts hubs located in Mississauga and Boucherville.
• Lead Times: Standard in-stock items, such as countertop soft-serve units or batch freezers, are typically dispatched within 3 to 5 business days. For high-capacity industrial systems or custom-configured pasteurizers not held in domestic inventory, international lead times from the Italian factory generally range from 10 to 14 weeks.
• Logistics and Handling: Because these machines contain high-precision gear pumps, sensitive cooling cylinders, and heavy-duty compressors, all units are professionally crated and secured to reinforced skids for LTL (Less-Than-Truckload) freight.
• Inspection Requirement: A thorough visual inspection is mandatory upon delivery. Any transit-related damage, particularly to the stainless steel exterior or the sensitive control panels, must be documented on the carrier's bill of lading to preserve freight claim rights.

Warranty

• Standard Coverage: New Carpigiani commercial equipment typically carries a 1-year limited parts and labour warranty from the original date of professional installation.
• Component Protection: The sealed refrigeration system often features an extended warranty on the compressor part, typically providing up to 5 years of coverage against manufacturing defects.
• Professional Commissioning: To activate the full warranty, many models require installation and start-up by a factory-certified technician who ensures the refrigeration pressures and motor rotations are calibrated correctly.
• Replacement Parts: Genuine Carpigiani OEM parts replaced under warranty are covered for the remainder of the original equipment warranty period or a standard 90-day window.

Service & Support

• Authorized Technicians: Specialized repairs and warranty work are performed by a network of factory-trained technicians across Canada who are skilled in the unique scraping and freezing technologies used in Italian gelato equipment.
• Parts Availability: A robust inventory of genuine OEM replacement parts—including beater blades, pump gears, and high-performance seals—is maintained in the Mississauga and Boucherville hubs to minimize downtime for Canadian operators.
• Technical Consultations: Support is available to assist facility managers with ensuring proper ventilation, electrical phase requirements, and water-cooling connections, which are critical for high-output batch freezers.

Exceptions and Exclusions

• Maintenance and Hygiene: Failure to perform daily cleaning and lubrication of the internal seals with food-grade lubricant is the leading cause of seal failure and motor damage; such issues are not covered by the warranty.
• Consumables: Wearable items such as O-rings, scraper blades, and plastic gaskets are classified as maintenance items and are generally not covered under the primary warranty.
• Water Quality: For water-cooled models, damage resulting from scale buildup or mineral deposits in the condenser is explicitly excluded. The use of proper water filtration or a closed-loop cooling system is often required.
• Improper Utilities: Failures caused by incorrect electrical voltage, improper phase rotation, or inadequate airflow around air-cooled units are not considered manufacturing defects.
• Freight Damage: Any damage sustained during transportation is a freight matter. Visible damage to the packaging or unit must be documented with the carrier at the time of delivery to facilitate a claim with the logistics provider.