AccuTemp AT2A-4921-2 Moveable Griddle Divider Accessory For A-Depth Commercial Griddles

AccuTemp is a leading American manufacturer specializing in high-efficiency steam cooking equipment and griddles. Based in Indiana, they are widely recognized for their "Evolution" series of boilerless steamers and "Accu-Steam" steam-heated griddles.

Shipping

AccuTemp equipment is manufactured at their factory in Indiana and fulfilled for the Canadian market through authorized distribution partners and project-based logistics. While many high-volume models are staged at regional warehouses in the Greater Toronto Area (Mississauga) to ensure quick delivery to Ontario facilities, larger industrial orders often ship direct-from-factory.

• Lead Times: Standard in-stock items held at Canadian distribution hubs are typically dispatched within 1-2 business days. For specialized configurations or backordered units, production and international transit from the Indiana factory can take additional time.
• Freight Coordination: Due to the high-precision internal heating elements and stainless steel construction, all steamers and griddles are professionally crated and secured to heavy-duty skids. Shipments are managed via professional LTL (Less-Than-Truckload) freight carriers.
• International Transit: Shipments originating from the U.S. factory include customs brokerage coordination, which is typically handled by the regional distributor or the purchasing agent's broker in Canada.
• Inspection Requirement: It is mandatory to perform a meticulous inspection upon arrival. Any evidence of transit-related damage—such as structural misalignment or crushed panels—must be documented on the carrier's bill of lading to preserve the right to a freight claim, as the manufacturer's warranty does not cover damage sustained during shipping.

Warranty

AccuTemp provides a comprehensive manufacturer warranty that underscores the durability of their steam-heated technology. Their coverage is notably distinct in how it handles water quality, which is a common failure point for steam equipment.

• Standard Coverage: New equipment typically carries a 1-year limited parts and labour warranty from the date of installation or 15 months from the date of shipment, whichever occurs first.
• Griddle Surface: Accu-Steam griddles often feature an extended warranty on the cooking surface, with specific models offering up to 5 years of coverage on chrome-plated surfaces against peeling or pitting.
• K-12 School Extension: AccuTemp often provides an extended 2-year parts and labour warranty for equipment installed in K-12 educational facilities.
• No Water Filtration Requirement: A unique feature of the AccuTemp Evolution steamer warranty is that it remains valid regardless of water quality. Unlike most competitors, AccuTemp does not require expensive water filtration systems to maintain warranty protection against scale-related issues.

Service & Support

Technical support for AccuTemp is centralized through their "Lifetime Service and Support Guarantee," which ensures that factory-trained technicians are available 7 days a week to assist Canadian operators.

• Authorized Service: Warranty and specialized repairs in Canada are performed by a network of factory-authorized service providers. In Ontario, these are primarily coordinated through authorized agents in the Mississauga and GTA regions.
• Parts Availability: A robust inventory of genuine OEM replacement parts—including heating elements, control boards, and door gaskets—is maintained through Parts Town Canada and other regional distributors to ensure minimal operational downtime.
• Remote Diagnostics: AccuTemp claims that approximately 90% of equipment issues can be resolved over the phone through their direct technical support line, which remains available for the entire life of the product.

Exceptions and Exclusions

To maintain valid warranty coverage, equipment must be operated and maintained according to professional culinary standards.

• Improper Installation: Failures caused by incorrect electrical voltage, improper gas pressure, or inadequate ventilation are explicitly excluded. Proper installation by a licensed technician is a prerequisite for coverage.
• Daily Maintenance: While the Evolution series is "hard water-proof," the warranty does not cover issues caused by a total failure to perform daily cleaning and removal of food debris, which can lead to sensor malfunctions.
• Wearable Items: Components that naturally wear down through consistent use, such as light bulbs and door gaskets (beyond an initial 90-day defect period), are considered maintenance items and are not covered.
• Misuse and Abuse: Structural damage caused by physical impact or the use of improper cleaning tools (such as metal scrapers on certain non-stick surfaces) is not a manufacturing defect.
• Travel Limits: Warranty labour coverage typically includes travel time up to two hours and mileage up to 50 miles (100 miles round trip); expenses beyond these limits are the responsibility of the owner.
• Freight Damage: Any damage sustained during transportation is a freight matter. Visible damage to the crate or unit must be documented with the carrier at the time of delivery to facilitate a claim with the logistics provider.