Spaceman WAR-2YR-SS-2F-L Extended Warranty & 6-Month Maintenance Starter Kit
Spaceman WAR-2YR-SS-2F-L Extended Warranty & 6-Month Maintenance Starter Kit
Protect your investment and ensure the optimal performance of your soft serve machine with the Spaceman WAR-2YR-SS-2F-L Starter Kit. This all-in-one package is expertly designed for Spaceman models 6378-C & 6378D-C, providing extended coverage and all the essential supplies for routine upkeep. By bundling an extended warranty with a six-month maintenance supply, you can minimize downtime and serve delicious frozen treats with confidence. This essential kit is the smartest way to safeguard your equipment from the very beginning and is exclusively available at the point of your initial machine purchase.
Key Features:
- 2-Year Extended Parts Warranty: Go beyond the standard coverage with a two-year extended parts warranty, giving you peace of mind and protection against unexpected repair costs.
- 6-Month Maintenance Supply: Includes a comprehensive six-month supply of tune-up kits, replacement scraper blades, food-grade lubricant, sanitizer, and a complete brush kit for proper cleaning.
- Comprehensive Component Coverage: Features a robust 5-year warranty on the compressor, hopper, and shell, protecting the most critical parts of your machine.
- Standard Labor Included: The package includes a standard 1-year labor warranty for any covered repairs, ensuring professional service without extra labor fees.
- Exclusive Point-of-Purchase Offer: This valuable starter kit and extended warranty package is only available at the time you purchase your new Spaceman soft serve machine.
Spaceman WAR-2YR-SS-2F-L Extended Warranty & 6-Month Maintenance Starter Kit Specifications
Spaceman USA is a leading global manufacturer of soft-serve ice cream and frozen beverage machines, recognized for their compact footprints and high-efficiency refrigeration. In the Canadian market, Spaceman is supported by a dedicated national distribution and service infrastructure with primary logistics centered in Mississauga, Ontario, and regional support in Calgary, Alberta.
Shipping
Spaceman units are high-precision refrigeration systems. Because they feature delicate evaporator cylinders, precision-aligned beater assemblies, and sensitive electronic control boards, they are handled as high-density, fragile cargo.
- Fulfillment Hub: The primary Canadian inventory is staged in Mississauga, Ontario. To ensure 2–3 day transit times for Western Canada, regional stock is often maintained in Calgary for high-volume dealers and national account rollouts.
- Lead Times: * In-Stock Units: Standard models (e.g., 6235A soft-serve or 6450-C slush machines) are typically processed and dispatched within 2 to 4 business days.Factory Orders: For specialized configurations or large-scale orders, lead times generally range from 6 to 10 weeks.
- Logistics: To protect the high-polish stainless steel and internal mechanical components, all units are professionally crated and secured to reinforced skids for LTL (Less-Than-Truckload) freight.
- Inspection Requirement: A meticulous inspection is mandatory upon delivery. You must check for any "frame racking" or damage to the hopper and discharge head. Any transit-related damage must be documented on the carrier’s bill of lading to preserve freight claim rights.
Warranty
Spaceman provides a robust commercial warranty designed to minimize downtime for high-volume dessert and beverage programs.
- Standard Coverage: Most new Spaceman professional equipment carries a 1-year limited parts and labour warranty from the original date of purchase.
- Extended Protection: The refrigeration system (specifically the compressor and the evaporator) typically carries an extended 5-year parts warranty (labour is generally limited to the first year).
- Service Authorization: All warranty-related work must be pre-authorized by Spaceman’s service department and performed by a factory-certified technician.
- On-Site Service: Most commercial soft-serve and frozen beverage units qualify for on-site service within a specific radius of major Canadian urban centers like Mississauga and Calgary.
Service & Support
Technical support for Spaceman in Canada is focused on maintaining the precise "overrun" and product consistency required for commercial food safety and profitability.
- Authorized Technicians: Repairs are performed by a national network of factory-trained technicians. In the Mississauga and Calgary regions, specialized refrigeration partners who are specifically trained in Spaceman’s mechanical and electronic systems serve as primary providers.
- Parts Availability: A comprehensive inventory of genuine Spaceman OEM replacement parts—including "tune-up kits" (O-rings and gaskets), beater assemblies, and scraper blades—is maintained at the Mississauga hub and through Parts Town Canada.
- Technical Consultations: Support is available to assist operators with initial "overrun" calibration and optimizing the "Standby Mode" settings for overnight product storage.
Exceptions and Exclusions
To maintain the validity of the warranty, the equipment must be operated and maintained according to professional refrigeration and hygiene standards.
- Tune-Up Kits: Failure to replace the wearable O-rings and gaskets using a genuine Spaceman Tune-Up Kit every 3 to 6 months is the most common cause of component failure and is not covered under warranty.
- Sanitization Neglect: Damage caused by improper cleaning (e.g., product freezing solid due to low sugar content or ice buildup on the cylinder) is considered operator error.
- Condenser Maintenance: Failure to clean the air filter and condenser coil monthly can lead to compressor failure and is excluded from warranty coverage.
- Improper Utilities: Failures caused by incorrect electrical voltage, the use of extension cords, or power surges are not covered.
- Consumables: Wearable items such as scraper blades, O-rings, gaskets, and cleaning brushes are classified as maintenance items and are generally limited to a 90-day manufacturing defect window.
- Freight Damage: Any damage sustained during transportation is a freight matter. Visible damage must be reported to the carrier at the time of delivery to facilitate a claim with the logistics provider.
About Spaceman
Key Features of Spaceman WAR-2YR-SS-2F-L Extended Warranty & 6-Month Maintenance Starter Kit
Backed by Ancaster Food Equipment
ChefStop Is New. The Experience Behind It Isn’t.
ChefStop was built to make buying commercial foodservice equipment easier online, backed by the team behind Ancaster Food Equipment. Watch customer stories from businesses that have worked with the equipment experts behind the brand.
See It In Action
Watch our brand story to discover how ChefStop has been Canada’s trusted partner for commercial kitchen equipment since 1985. Learn about our commitment to quality, service, and supporting foodservice professionals across the country.
- Trusted by restaurants and operators nationwide
- Expert guidance and dedicated support
- Premium equipment from leading manufacturers
Need Help Choosing Equipment?
Our commercial kitchen specialists are here to help you find the right equipment for your space, budget, and workflow.