Broaster HDM-4 Perfect Hold 4 ft. Heated Deli Display Case

Shipping

Broaster pressure fryers and ventless frying systems ship directly from the primary manufacturing facility located in Beloit, Wisconsin. As heavy-duty, high-pressure cooking instruments, these units are high-mass industrial appliances that require specialized handling for international transit. For Canadian customers, equipment is transported via specialized freight carriers on heavy-duty skids, often coordinated through flagship Canadian distributors like Kendale. Every shipment is professionally crated and fully insured from the Wisconsin factory to the final destination to ensure the structural integrity of the welded cooking well and the precision of the pressure-sealing mechanisms remains intact upon arrival.

Warranty

Broaster provides a multi-tiered manufacturer warranty designed to protect the most critical components of their pressure frying technology.

• Standard Protection: New Broaster equipment is covered by a 1-year parts and labour warranty. This period begins on the date of installation or one year from the date of manufacture, whichever occurs first.
• Controller Warranty: Solid-state controllers on applicable models feature an extended 2-year parts warranty.
• Cooking Well Warranty: The welded stainless steel cooking well, the heart of the pressure fryer, is backed by an extensive 10-year repair warranty against structural failure or leaks.
• Labour Terms: Warranty labour is typically provided at a fixed rate and must be performed by an authorized service provider.

To maintain the validity of the warranty, the equipment must be registered with the Broaster Company within the required timeframe and must be installed by a qualified professional under the supervision of an authorized distributor.

Service & Support

Technical service and warranty repairs are managed through a national network of factory-authorized service providers across Canada. Because Broaster equipment involves high-pressure steam and high-temperature oil, all warranty-related service must be performed by technicians who are specifically trained on these systems. Authorized Canadian distributors maintain a comprehensive stock of genuine OEM parts, ensuring that replacement components are readily available to minimize downtime. Using non-genuine parts or unauthorized service agents will void the manufacturer’s warranty.

Exceptions & Exclusions

Warranty coverage is strictly contingent upon the equipment being operated and maintained according to the provided instructions. Specific exclusions include:

• Genuine Supplies: The warranty is void unless genuine Broaster parts, filter paper, Bro-Clean filtering compound, and Broaster cooking well cleaner are used in conjunction with the equipment.
• Wearable Items: Consumable parts such as O-rings, food baskets, light bulbs, gaskets, and lamps are considered wear items and are not covered under the primary warranty terms.
• Maintenance Neglect: Damage resulting from improper cleaning, failure to follow daily filtration cycles, or incorrect oil levels is excluded.
• Utility Issues: Damage caused by improper gas pressure, incorrect electrical voltage, or poor ventilation is the responsibility of the owner.
• Documentation: Freight damage is not a warranty issue; any visible damage to the crate or unit must be clearly noted on the bill of lading at the time of delivery to be eligible for a claim.