Somerset DS11 Emporte-pièce demi-lune pour chausson, 17 x 8,3 cm

Somerset Industries is an American manufacturer that has set the industry standard for professional-grade bakery and dough processing equipment since 1946. In Canada, Somerset is a staple in high-volume pizza shops, bakeries, and kitchens, supported by major distribution partners, with logistics and service hubs spanning from Mississauga, Ontario to Vancouver, BC.

Shipping

Somerset products are high-precision, heavy-duty mechanical systems. Because they feature precision-ground rollers, high-torque motors, and sensitive safety sensors, they are handled as high-density, fragile cargo.

• Fulfillment Hubs: Primary Canadian inventory for popular models like the CDR-1550 and CDR-2000 is typically staged in Mississauga and Vancouver. For the Western Canadian market, regional stock is often maintained in Calgary through authorized restaurant supply partners.
• Lead Times: * In-Stock Units: Typically processed and dispatched from Canadian hubs within 2 to 4 business days.Factory Orders: For specialized equipment (e.g., turnover machines or custom-die presses), lead times generally range from 4 to 8 weeks if shipping from the factory in Lowell, Massachusetts.
• Logistics: To protect the stainless steel frames and internal drive mechanisms, all dough rollers and sheeters are professionally crated and secured to reinforced skids for LTL (Less-Than-Truckload) freight.
• Inspection Requirement: A meticulous visual inspection is mandatory upon delivery. You must check for "roller misalignment" or cracks in the safety guards. Any transit damage must be documented on the Bill of Lading to preserve freight claim rights.

Warranty

Somerset provides a manufacturer warranty that underscores the durability of their "made in the USA" construction.

• Standard Coverage: Most new Somerset professional units carry a 1-year limited parts and labour warranty from the original date of purchase.
• Component Integrity: The warranty covers critical mechanical and electronic parts, including the motor, drive gears, and safety sensors, against defects in materials and workmanship.
• Service Authorization: All warranty repairs must be pre-authorized by the manufacturer or the master Canadian distributor. Repairs performed by non-authorized technicians may void the coverage.
• Carry-In vs. On-Site: Most Somerset tabletop units (rollers and sheeters) are designated as carry-in service, meaning the owner is responsible for transporting the unit to an authorized service hub. Larger dough ballers or heavy-duty presses may qualify for on-site service depending on the region.

Service & Support

Technical support for Somerset in Canada is focused on ensuring that high-volume dough production lines remain operational with minimal downtime.

• Authorized Technicians: Field service is provided by a national network of factory-trained technicians. In the Mississauga and Calgary corridors, specialized bakery equipment partners like Heritage Service Group serve as primary authorized agents.
• Parts Availability: A comprehensive inventory of genuine Somerset OEM parts—including synthetic rollers, spring-loaded scrapers, drive belts, and bearings—is maintained at the Mississauga hub and through Parts Town Canada.
• Maintenance Education: Support includes guidance on daily cleaning protocols, such as the proper removal of scrapers for sanitization, which is critical for food safety and machine longevity.

Exceptions and Exclusions

To maintain the validity of the warranty, the equipment must be operated and maintained according to professional bakery and mechanical standards.

• Maintenance Neglect: Failure to clean the rollers or scrapers daily can cause dough buildup that strains the motor and drive system; failures resulting from such neglect are not covered.
• Foreign Objects: Damage to the rollers or gears caused by foreign objects (e.g., metal dough scrapers or jewelry) falling into the hopper is explicitly excluded.
• Improper Utilities: Failures caused by incorrect electrical voltage (typically 120V NEMA 5-15P) or power surges are not covered.
• Cleaning Methods: Somset units are not "wash-down" rated. Spraying the motor housing or electrical controls with high-pressure water or submerging components will void the warranty.
• Consumables: Wearable items such as scrapers, adjustment handles, and safety guard springs are classified as maintenance items and are generally excluded after an initial defect period.
• Freight Damage: Any damage sustained during transportation is a freight matter. Visible damage must be reported to the carrier at the time of delivery to facilitate a claim.